Energy Weatherization Assistant I-Project

Snohomish County•Everett, WA

3d•Hybrid

About The Position

The Energy Weatherization Assistant I interviews low-income clients and establishes eligibility for grant-funded energy and weatherization programs. The position processes documents to ensure compliance with applicable regulations and provides direct client services in person, by telephone, and through program channels. The role reviews applications and supporting documents, calculates eligibility, answers questions, and refers clients to community service agencies. This is a full-time, project-based position funded through LIHEAP for the season beginning October 2026. The position is expected to end in June or July 2027 and offers full benefits. Work is performed in the office at least two to three days per week, with remote work for the remainder of the week; this arrangement may change based on program needs. Remote work requires high-speed internet and a private office space. The role serves a diverse population, including low-income clients, people with disabilities, seniors, people with limited English, and Veterans. Employees handle high volumes of paper and digital applications while protecting personal information, learning program rules, and communicating professionally with clients, including those who may be distressed or challenging. Work is primarily in a usual office environment, with occasional field work when assisting clients. Employees receive direction from a Technical Lead Energy & Weatherization Assistant III and supervision from a Human Services Specialist III or an assigned administrator.

Requirements

One year of experience in Energy/Weatherization programs performing varied office work, interviewing, and computer work; or an equivalent combination of training and/or experience providing the required knowledge and abilities.
Valid Washington State Driver's License required for employment.
Must pass job-related tests.
Knowledge of computers, data entry, and standard software such as Microsoft Word and Excel.
Knowledge of standard office practices and procedures and related office work.
Knowledge of human service client protocol, including interview techniques, client confidentiality, and professional conduct.
Ability to perform mathematical computations.
Ability to communicate effectively with a diverse population.
Ability to learn and retain complex rules and regulations used to determine eligibility and benefits.
Ability to explain complex rules, policies, and procedures clearly and concisely.
Ability to read, interpret, and enter data accurately and rapidly.
Ability to maintain an organized work setting and track forms and applications.
Ability to work with minimum supervision in a fast-paced setting, meet deadlines, and cope with distractions and interruptions.
Ability to follow oral and written instructions accurately, maintain accurate records, and prepare required reports.
Ability to maintain a professional demeanor and exercise good judgment.
Remote work requires high-speed internet and a private office space.

Nice To Haves

LIHEAP Energy Assistance Program experience.

Responsibilities

Interview low-income clients and establish eligibility for grant-funded energy and weatherization programs.
Assist clients in person and by telephone to complete forms, review forms for accuracy, request additional information, calculate eligibility, and answer eligibility questions.
Answer telephone calls and respond to questions or route calls to the appropriate party.
Review client files to ensure documents are signed and complete in accordance with contract requirements.
Provide information and referrals to community service agencies.
Enter application, program, and financial data into specialized computer systems.
Receive and route incoming mail; may deliver mail to the Post Office and maintain a mail log.
Provide client training in energy conservation.
Assist clients with budget counseling.
Schedule phone interviews and appointments, and assist elderly, handicapped, and homebound clients with eligibility.
Perform related duties as required.