Energy Services Program Coordinator

Grant PUD•Moses Lake, WA

2d•Hybrid

About The Position

Under limited supervision, The Energy Services Program Coordinator coordinates and supports the development, implementation and administration of the Energy Services programs, products, and business practices. This position works across functional areas to support effective program delivery, operational consistency, and positive customer experiences. The role evaluates program and business needs, identifies opportunities for improvement, and provides recommendations that support Energy Services objectives and District goals.

Requirements

Associates Degree in a business, finance, accounting, project management, or a related field OR 1 additional year of relevant experience in lieu of degree.
Two (2) years of experience in program or project management, business operations, finance, accounting, utility/customer programs, customer service or a related field.
Knowledge of customer service, energy-efficiency, and utility program principles and practices.
Knowledge of financial management, budgeting, and general business practices.
Analytical, critical-thinking, and problem-solving skills.
Written, verbal, and interpersonal communication skills.
Organizational, time-management, and business technology skills.
Ability to analyze information, identify issues and risks, and develop sound recommendations.
Ability to interpret and apply policies, procedures, financial information, and program requirements.
Ability to exercise sound judgment, maintain accuracy, manage competing priorities, and collaborate effectively across functional areas.

Nice To Haves

Experience supporting energy-efficiency, customer, or utility programs.
Experience with data analysis and reporting tools, including Microsoft Excel and Power BI
Project Management training and/or certification
Experience in the Utility or energy industry

Responsibilities

Coordinate the development, implementation, and administration of Energy Services programs, products, projects, and related business practices.
Maintain knowledge of Energy Services policies; develop and maintain procedures, recommend policy and process improvements, and support compliance, quality assurance, consistency, and efficiency.
Administer and monitor departmental and program funds, ; coordinate with Finance, Risk, Treasury, and Accounting to track and transfer funds, verify account levels, and resolve funding-related issues.
Coordinate Energy Services program obligations, including contracts, data collection, program communications, schedules, and related commitments.
Serve as a liaison and resource for customers, public assistance agencies, staff, contractors, volunteers, and internal stakeholders; provide training and guidance, support issue resolution and customer feedback, and safeguard confidential customer information.
Provide program recommendations to customers regarding energy use, energy conservation programs, and assist in resolving high-bill concerns and other energy-use issues.
Develop and maintain accurate program and project records; track program activity, energy savings, and other information needed to support department, BPA, regulatory, and other required reporting.
Demonstrated commitment to Grant PUD’s mission, vision, values, strategic plan, and Grant PUD/IBEW Local 77 Code of Excellence.
Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
Actively participate in all aspects of our safety program, including but not limited to: Following all safety policies and procedures; Alerting supervisors and coworkers to unsafe or hazardous working conditions; Reporting any safety incidents or close calls within 24 hours to your supervisor; and Accepting feedback from supervisors and coworkers regarding your own safety performance.