Energy Service Specialist - South Central FS, Inc. - Effingham, IL

GROWMARK, Inc.•Effingham, IL

1d•Onsite

About The Position

Performs service for the energy department with propane, diesel, gasoline and DEF support. Provides excellent customer service in a timely and accurate manner to increase customer satisfaction and maintain the reputation and profitability of the organization. Fills the role of backup delivery driver for LP/Fuel/DEF.

Requirements

Normally requires a high school diploma or equivalent and 1-2 years or more of experience to demonstrate strong reasoning ability to solve practical problems and handle customer inquiries and concerns.
Must be able to obtain and maintain a Commercial Driver’s License (CDL) with Hazmat endorsement.
Must be able to obtain and maintain CTEP certification.

Responsibilities

Assess customer’s needs, complete service instructed by service manager and to customer’s satisfaction, and complete service documentation.
Plumbing/Cleaning/Painting/Servicing of new and used LP and Fuel Tanks
Organizing and stocking part room and LP Service Shop.
Assisting the service team as assigned by Energy Service Manager
Assisting in the painting and maintenance of company and customer LP/Fuel tanks.
Setting of fuel & propane tanks.
Assisting energy department tracking lease equipment.
Serve as a backup propane/fuel delivery driver during times of peak demand or driver absence.
Further, develop mechanical skills, learn new techniques and remain current with product requirements to meet safety specifications while maintaining quality workmanship.
Ensure that all sales tickets are completed, signed and submitted accurately to ensure all tickets are processed in a timely manner.
Maintain inventory on truck and have knowledge and understanding of all parts, part numbers and part descriptions.
Must perform moderate to heavy physical activities in all weather conditions. At times must be able to lift significant weight safely.
Maintain safe working environment and upon completion of day’s work ensure job site is clean and clear of debris.
Orders, maintains, and manages propane parts inventory as well as liquid fuel parts.
Collaborates with energy sales manager and specialist in an effort to generate additional, profitable sales throughout the year
Receives and responds to customer inquiries, complaints, and needs in the best interest of the customer, as well as the company’s well being
Maintains company vehicle, performs basic maintenance as needed.
Adheres to the company Uniform Policy, and maintains the appropriate professional image.
Be able to work from heights and work in inclement weather.
Successfully adhere to safety rules and company policies and procedures. EHS, OSHA and DOT policies and procedures must be adhered to at all times.