Energy Savings Program Representative - Entry Level

GEM U.S.A Inc.•Charlotte, NC

4d•$19 - $24•Onsite

About The Position

We are hiring Energy Savings Program Representatives to work inside retail locations and connect customers with programs designed to help reduce their monthly electric expenses. In this customer-facing role, you will engage with shoppers, educate them about available energy savings and assistance programs, answer questions, and help eligible customers complete the enrollment process. This is a great opportunity for individuals with experience in customer service, retail, sales, hospitality, or community outreach who enjoy making a positive impact.

Requirements

Excellent communication and interpersonal skills
Comfortable starting conversations and engaging with customers
Ability to explain information clearly and build trust with customers
Positive attitude with a willingness to learn
Dependable, self-motivated, and able to work independently
Basic computer skills for customer enrollment and data entry

Nice To Haves

Previous experience in retail, sales, customer service, hospitality, or outreach is a plus

Responsibilities

Welcome and engage customers in a retail store environment
Educate customers about available energy savings programs and utility assistance options
Identify customer needs and ask qualifying questions to determine eligibility
Assist customers with program applications and enrollment paperwork
Provide friendly, professional, and informative customer support
Clearly communicate program benefits and answer customer questions
Track daily customer interactions and meet outreach goals
Maintain a professional, organized, and welcoming workspace