Energy Resource Manager

Microsoft•Chicago, IL

About The Position

Microsoft is seeking an Energy Resource Manager (ERM) for its Cloud Operations & Innovation (CO+I) organization. The role focuses on reducing stranded data center capacity by optimizing space, power, cooling, and network resources. As a member of the local Datacenter Operations team, the ERM contributes to deployment planning and IT capacity optimization in collaboration with Electrical Engineers and Critical Environment Field Service Engineers. The ERM enables data center capacity through improved Infrastructure Utilization Effectiveness and Power Harvesting, and leads retrofit efforts to upgrade legacy data centers and harvest capacity in the existing fleet. The role operates within a global infrastructure portfolio of more than 200 data centers in 32 countries. Microsoft describes environmental sustainability and optimization as priorities in data center design and operations. The role manages IT allocation at the campus or metro level, develops capacity allocation plans, supports service delivery, and coordinates programs and projects with stakeholders, vendors, suppliers, and engineering teams. It also contributes to operational safety, security, customer experience, team development, and continuous improvement.

Requirements

High school diploma or equivalent and 2+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects at large scale, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Verification of U.S. citizenship to meet federal government security requirements.

Nice To Haves

2+ years of experience in critical environment infrastructure, such as UPS, PDUs, generators, or AHU/CFM; ability to read and interpret electrical one-line diagrams; and experience with IT infrastructure modifications such as cable trays, fiber runners, HACs, and IT equipment.
1+ year of experience in IT critical space and understanding of IT allocation, such as diverse cluster density, quanta, and patterns.
Bachelor's or technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or a related field, and 5+ years of experience in critical environment infrastructure or physical IT infrastructure; alternatively, a high school qualification or equivalent and 7+ years of such experience, or equivalent experience.
Applicable certifications such as APICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

Manage IT allocation at the campus or metro level, collaborating with stakeholders to allocate demand across IT infrastructure.
Become familiar with data center design and manage IT resources by performing virtual failure analysis and developing master allocation plans to operationalize customer capacity.
Ensure compliance with data center business-unit and service-level policies.
Engage appropriate teams and resources to execute tasks and projects, and manage programs within the area of responsibility.
Adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
Follow safety and security policies and procedures, and immediately report safety or security issues or concerns.
Participate in root cause analysis as appropriate.
Raise risks related to IT capacity allocation and planning; identify power stranding and contractual inconsistencies in leased spaces.
Ensure critical environment information is properly entered and maintained in tooling.
Lead programs and projects through leadership forums, aligning scope, schedule, and cost with objectives and key results.
Manage assigned projects or programs to meet service-delivery objectives and escalate obstacles to appropriate stakeholders.
Recognize potential customer impacts from events and issues, communicate them, and plan accordingly.
Review schedules proactively and avoid conflicts where possible.
Identify and coordinate customer needs, manage expectations, and offer alternatives when defining customer solutions.
Manage vendor and supplier relationships to ensure expectations are clarified, understood, documented, and met.
Share best practices and help others learn the role, processes, and procedures.
Collaborate with subject matter experts across CO+I and engineering groups to develop insights and operationalize solutions that address customer gaps.
Provide mentorship across data centers in areas of specific expertise.
Seek training opportunities aligned with business interests and personal career goals.
Suggest ways to reduce maintenance risks and work with others to accommodate scheduling needs.
Recommend implementation improvements based on subject-matter understanding.
Contribute to a positive team environment, participate constructively in meetings and cross-discipline collaboration, and prioritize team success.
Collaborate and negotiate effectively, and seek management guidance to identify delegates who can deliver results.
Take accountability for end-to-end service quality and customer experience, including availability, safety, security, and customer service; support escalation of issues to the appropriate owner.
Embody Microsoft One culture and values.