Energy Resource Manager

Microsoft • Chicago, IL

5d • $84,400 - $186,600

About The Position

The Energy Resource Manager (ERM) is a key member of the local Datacenter Operations team, focusing on reducing stranded capacity by optimizing space, power, cooling, and network resources. The role supports deployment planning and optimization of IT capacity in collaboration with Electrical Engineers and Critical Environment Field Service Engineers.

Within Microsoft Cloud Operations & Innovation (CO+I), the ERM enables data center capacity through improved Infrastructure Utilization Effectiveness and Power Harvesting, leads retrofit efforts to upgrade legacy data centers, and harvests capacity across the existing fleet. The role manages IT allocation at the campus or metro level, plans customer capacity, and helps ensure operational and service delivery objectives are met.

Requirements

• High school diploma or equivalent and at least 2 years of experience supporting IT equipment or related technology, or delivering server and network deployment projects at large scale; equivalent experience is also accepted.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Verification of U.S. citizenship to meet federal government security requirements.

Nice To Haves

• At least 2 years of experience with critical-environment infrastructure such as UPS, PDUs, generators, and AHU/CFM; reading and interpreting electrical one-line diagrams; and working with IT infrastructure modifications such as cable trays, fiber runners, HACs, and IT equipment.
• At least 1 year of experience in IT critical space and understanding of IT allocation, such as diverse cluster density, quanta, and patterns.
• Bachelor's or technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field, plus at least 5 years of experience in critical-environment infrastructure or physical IT infrastructure; alternatively, a high school qualification or equivalent plus at least 7 years of such experience; equivalent experience is also accepted.
• Applicable certifications such as APICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

• Manage IT allocation at the campus or metro level by collaborating with stakeholders and ensuring demand is appropriately allocated across IT infrastructure.
• Learn data center designs, manage IT resources through virtual failure analysis, and develop master allocation plans to operationalize customer capacity.
• Ensure compliance with data center business-unit and service-level policies.
• Engage appropriate teams and resources to execute tasks and projects, and manage programs within the area of responsibility.
• Adhere to budget requirements, manage costs reasonably, and contribute to staying within budget.
• Follow safety and security policies and procedures, and immediately report safety or security concerns.
• Participate in root cause analysis as appropriate.
• Raise risks to IT capacity allocation and planning, and identify power stranding and contractual inconsistencies in leased spaces.
• Ensure critical-environment information is properly entered and maintained in tooling.
• Lead programs and projects through leadership forums, aligning scope, schedule, and cost with organizational key results.
• Manage assigned projects or programs to meet service-delivery objectives and escalate obstacles to appropriate stakeholders.
• Recognize and communicate potential customer impacts from events or issues and plan accordingly.
• Review schedules proactively, avoid conflicts where possible, coordinate expectations, and offer alternatives when defining customer solutions.
• Manage vendor and supplier relationships to clarify, document, and meet expectations.
• Share best practices and assist others in learning the role, processes, and procedures.
• Collaborate with subject matter experts across CO+I and engineering groups to gain program and project insights.
• Use insights to develop and operationalize solutions that mitigate customer gaps.
• Provide mentorship across data centers in areas of specific expertise.
• Seek training that supports business needs and personal career goals.
• Suggest ways to reduce maintenance risk and work with others to accommodate scheduling needs.
• Suggest implementation improvements based on a thorough understanding of the work.
• Contribute to a positive team environment by learning and adopting best practices.
• Contribute constructively in team meetings and cross-discipline collaborations.
• Prioritize team success over individual achievement.
• Collaborate and negotiate effectively, seeking management guidance to identify delegates who can deliver results.
• Hold oneself accountable, in alignment with management priorities, for end-to-end service quality, completeness, and customer experience, including availability, safety, and security; support escalation of issues to the appropriate owner.
• Embody Microsoft's One culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED