Energy Consultant - Pittsburgh, Pennsylvania

American Electric Power • Columbus, OH

2d

About The Position

The Energy Consultant identifies and develops a portfolio of new small business customers for retail electric supply in Pittsburgh, Pennsylvania. The role generates opportunities through cold calls to provided prospects, self-generated leads, and in-person business canvassing. It collects and analyzes customer and account information, qualifies prospects and reviews creditworthiness, presents AEP Energy’s value proposition, and helps customers identify energy solutions that may reduce electric expenses or limit exposure to utility or market prices. The consultant manages customer follow-up and negotiations, prepares prospects to review executable market pricing, and self-manages proposal calls to meet or exceed monthly sales volume requirements. The role also requires adherence to industry regulations and company standards, and incorporating feedback from the Channel Manager and Quality Assurance team.

Requirements

• High school diploma or GED required.
• High-energy, drive, and ambition.
• Strong service and results orientation.
• Problem-solving skills, including the ability to move from concepts to analytics, identify alternatives, and develop solutions.
• Strong interpersonal skills, a win-win mindset, and relationship-building ability.
• Excellent spoken communication skills for phone conversations and written communication skills for email.
• Ability to prioritize, plan proactively, manage conflicting priorities, work in a high-stress environment, and multitask effectively.
• Ability to embody AEP Energy’s values: Accountability, Passion, Integrity, Innovation, Humor, Humility, and Candor.

Nice To Haves

• Bachelor’s degree preferred.
• Energy industry experience is a plus.

Responsibilities

• Make cold calls and follow-up calls to provided leads, and conduct in-person canvassing as appropriate.
• Maintain pace with provided leads to support adequate opportunity generation and market coverage.
• Gather customer information and enter it into AEP Energy’s CRM.
• Collect account and meter number data needed to access historical usage and generate sales contracts.
• Collect and analyze customer feedback and provide insights for strategic discussions.
• Develop industry knowledge and use CRM tools to support customer follow-up and repeated strategic touches.
• Pre-qualify opportunities using data collected in the CRM.
• Assess customer creditworthiness before investing additional sales effort or requesting executable pricing.
• Present AEP Energy’s value proposition to prospective customers and build credibility, brand value, and trust.
• Understand decision-makers’ energy needs and challenges, adjusting sales strategy as appropriate.
• Identify strategies and product types that may help customers reduce electric expenses or limit exposure to utility or market prices.
• Learn and follow industry regulatory standards and internal AEP Energy standards.
• Incorporate feedback from the Channel Manager and Quality Assurance team to improve performance.
• Address objections and raise relevant considerations based on customer interactions and opportunity-specific concerns.
• Ensure customers have reviewed and pre-approved agreement language and are prepared to decide when executable market pricing is presented.
• Develop familiarity with AEP Energy policies.
• Manage the number of customer proposal calls needed to meet or exceed monthly sales volume requirements.

Benefits

• AEP describes its benefits package as comprehensive and intended to support employees’ overall well-being; specific benefits are not listed.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED