Home Energy Consultation – Energy Auditor II

Talent Acquisition•Snohomish, WA

1d•$28 - $30

About The Position

The Energy Auditor II provides services directly to small business tenants, building owners, and other utility customers. The role provides advice and coordination for energy-efficiency programs, recommends modifications to electric and gas systems, and promotes customer participation through high-quality service. Work includes conducting walk-through energy assessments, installing energy-saving equipment, explaining assessment results and available rebates, and increasing customer awareness of utility programs. The position also supports field quality and program operations by mentoring Energy Specialists, conducting training and ride-alongs, assisting with escalations, preparing reports, entering project data, and helping improve customer satisfaction and productivity. The role may require travel of up to 75%, evening and weekend hours as needed, and physical work that includes walking, handling tools, and lifting up to 40 pounds.

Requirements

Associate degree or equivalent experience.
One year of experience demonstrating above-average performance as an Energy Auditor I, or equivalent experience.
Two years of previous related work experience.
BPI Fundamentals or above.
Experience or qualifications in at least one of the following areas: residential building construction; heating and air-conditioning system installation, sales, or service; energy-efficiency designations or certificates; heating, air conditioning, or heat pumps; or air sealing and building insulation.
Strong interpersonal, interviewing, and communication skills.
Ability to handle a varied workload in a fast-paced environment.
Strong data-entry skills and experience entering information into tracking systems or databases.
Knowledge of home energy work, building science and HVAC, assessment and visual inspection, and customer interviews that articulate findings and recommendations.
Detail-oriented, organized, self-directed, and able to prioritize workload.
Proficiency in Microsoft Word, Excel, and Outlook.
Effective verbal and written communication with customers, clients, and employees.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Willingness to work evening and weekend hours as needed.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 75%.
Ability to sit, stand, walk, talk, hear, and touch and handle tools or controls.
Ability to lift up to 40 pounds.

Nice To Haves

One to two years of experience in marketing, community organizing, or a related field.

Responsibilities

Promote the energy-efficiency program by completing scheduled energy assessments.
Work with building owners and property managers to provide energy-efficiency advice and assistance with program participation.
Deliver professional, high-quality services to utility customers.
Conduct walk-through energy assessments of properties, including living spaces, basements, attics, and building exteriors, to identify natural gas and electric savings opportunities.
Install energy-saving devices, including efficient lighting, programmable thermostats, and hot-water-saving devices.
Explain assessment findings and energy-efficiency rebates to building owners.
Develop an understanding of the program’s strategic direction and customers’ business activities.
Document on-site energy-efficiency opportunities and provide follow-up to customers as required.
Drive improvements in quality, customer satisfaction, and productivity.
Mentor new Energy Specialists and conduct field training through ride-alongs.
Conduct, oversee, and help resolve escalations and service calls to the client’s satisfaction.
Conduct retraining, refresher sessions, and ride-alongs as directed by management to improve Energy Specialist performance.
Assist the Field Supervisor in creating reports on program performance.
Discuss technical aspects of energy-consuming equipment, including lighting, HVAC, hot-water systems, building and pipe insulation, and air sealing.
Enter information into spreadsheets and databases to determine energy savings and manage projects, collaborating with engineers as required.
Maintain a professional appearance and build rapport with customers, initiating conversations about facility energy use.
Provide written summary reports to customers and summary reports to the client or Program Manager when required.
Collaborate with the team on continuous operational improvement.
Lead presentations promoting energy-efficiency programs to targeted groups.
Directly install faucet aerators, LED lamps, and other qualified direct-install measures.
Conduct inventory counts and submit inventory reports as requested.
Help keep warehouse locations and fleet vehicle parking areas clean and organized, including proper product storage and recycling where applicable.
Ensure assigned fleet vehicles contain required safety products and remain clean and orderly.
Perform routine vehicle safety inspections and submit inspection and maintenance reports upon request.
Perform other duties as assigned.