Endpoint Technician II - Innovation & Technology Services

City of Savannah•Suite 120, GA

About The Position

Keep the City Connected. Support Critical Technology. Make a Difference. The City of Savannah's Innovation & Technology Services (ITS) Department is seeking a skilled, customer-focused, and solutions-oriented Endpoint Technician II to support the technology systems that keep City operations running efficiently and effectively. This position serves as a key member of the IT support team, providing Tier 1 and Tier 2 technical support for desktop computers, laptops, mobile devices, printers, software applications, and network-connected systems. The ideal candidate enjoys troubleshooting complex technical issues, delivering exceptional customer service, and working collaboratively to support the technology needs of departments across the City. As the new Endpoint Technician II, you'll have the opportunity to work with diverse technologies, support mission-critical systems, participate in technology projects, and contribute to innovative solutions that enhance public services for our community. The new Endpoint Technician II will install and support the City’s network infrastructure and troubleshoots and resolves outages and interruptions. At the City of Savannah, technology plays a critical role in supporting public safety, infrastructure, city services, and community engagement. As an Endpoint Technician II, you'll help ensure employees have the tools and support they need to serve our residents effectively. If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we encourage you to apply and become part of our innovative and collaborative IT team.

Requirements

Associate or Technical Degree and Comp TIA-A + Core and IT Technician (220-601 & 220-62) certification plus two years of experience; or any equivalent combination of education, training, and experience.
Must possess and maintain a valid state driver's license with an acceptable driving history.
Ability to carry a minimum of sixty-five pounds for considerable distance and up and down stairs.
Ability to differentiate colors and shades of color.
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

Nice To Haves

Knowledge of programming principles and techniques.
Knowledge of networking protocols, infrastructure, and behavior.
Knowledge of networking, command line interface, switching, routing, and basic standards.
Knowledge of fiber optic cabling.
Skill in compiling and analyzing data.
Skill in troubleshooting peripheral devices.
Skill in performing mathematical calculations.
Skill in operating standard office equipment.
Skill in oral and written communication.

Responsibilities

Responds to Tier 1 and Tier 2 support tickets via phone, email, in-person, or remote tools, ensuring timely and professional resolution of technical issues.
Installs, configures, troubleshoots, and maintains desktop computers, laptops, printers, scanners, and other peripheral devices.
Coordinates onsite support and responds to urgent technical issues related to networks, applications, hardware, and city-wide systems, including emergency services and natural disaster events.
Manages user accounts and access permissions for systems including email, phone, applications, and network groups.
Provides first-level support for software and application issues, escalating to Tier 3 teams as needed while remaining within defined permissions.
Participates in IT projects by assisting with application deployments, hardware rollouts, and system upgrades in collaboration with project managers.
Maintains accurate documentation of work performed and supports inventory control by cleaning and organizing equipment and supplies.
Communicates with internal departments to analyze technology needs and provide tailored support for business processes.
Researches emerging technologies and contributes ideas for improving IT services and solutions.
Delivers a high standard of customer service and maintains positive working relationships with end users and IT team members.
Performs other related duties as assigned.