Endpoint Support Specialist

Matheny School and Hospital•Peapack, NJ

About The Position

Matheny Medical and Educational Center is hiring a full-time Endpoint Support Specialist to deploy, configure, maintain, secure, and support its end-user technology environment. The environment includes desktop and laptop computers, iPads and other mobile devices, classroom and educational technology, peripherals, and other endpoint technologies used across hospital, school, administrative, and residential settings. The specialist helps ensure devices are reliable, secure, properly configured, and available for clinical care, education, residential services, and business operations. The position works with the Enterprise Infrastructure Engineer, Assistant Director of Enterprise Infrastructure, applications team, cybersecurity vendors, school leadership, clinical departments, and other IS&T staff to troubleshoot issues, deploy technology, manage endpoint configurations, and support technology modernization initiatives. The specialist also assists with the Mobile Device Management environment, including enrollment, configuration, security, application deployment, monitoring, and lifecycle management of iPads and other managed mobile devices.

Requirements

At least 3 years of experience providing desktop, endpoint, mobile-device, or technical support in an enterprise environment.
Experience supporting Windows-based computers and mobile devices.
Knowledge and experience with Windows 10/11, desktop and laptop hardware, Apple iPads and iOS/iPadOS, Microsoft 365, Microsoft Entra ID or Active Directory, endpoint management, endpoint security and EDR, software deployment and patch management, basic networking, TCP/IP, DNS, DHCP, wireless networking, VLAN concepts, printers and peripherals, audiovisual and classroom technology, IT ticketing/service management systems, and hardware and software inventory management.
Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Nice To Haves

Experience with Apple iPads and Apple device management.
Experience with a Mobile Device Management platform.
Experience supporting technology in healthcare, education, or another regulated environment.
Experience with Apple Business Manager.
Experience with Microsoft Intune, Jamf, or a comparable MDM solution.
Experience with Endpoint Detection and Response (EDR).
Experience with Microsoft Entra ID and Microsoft 365.
Healthcare IT experience.
Educational technology experience.
Experience with Epic or another EMR environment.
Knowledge of ITIL or another service management methodology.

Responsibilities

Deploy, configure, maintain, secure, and support end-user endpoint technology, including computers, mobile devices, classroom technology, and peripherals.
Help ensure endpoint devices are reliable, secure, properly configured, and available to support clinical, educational, residential, and business operations.
Troubleshoot technology issues in coordination with infrastructure, applications, cybersecurity, school, clinical, and IS&T teams.
Deploy new technology and manage endpoint configurations.
Support technology modernization initiatives.
Assist with administration and support of the Mobile Device Management environment.
Manage mobile-device enrollment, configuration, security, application deployment, monitoring, and lifecycle processes.