Sr Endpoint Engineer

AAC • Washington, DC

3d

About The Position

The Senior Mobility Engineer will serve full-time to assist with system administration activities relating to ever evolving mobility systems and applications. The Senior mobility engineer will assist the UEM team with various tasks which include, but are not limited to:

• Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
• Coordinate and assist with the installation and maintenance of mobile platforms/software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
• Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Perform configuration management and develop supporting documentation.
• Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.

Requirements

• 4 + years strong operation support experience with Windows Server 2019 or greater
• Experience with Windows Server Management and Vulnerability Remediation Patching
• 4+ years operations support experience with Workspace One UEM mobile device platform
• Candidates submitted for this task should be available to work on a flexible schedule and participate in 24x7 on-call technical support.

Nice To Haves

• 5 + years operations support experience with MDM design and implementation desired
• Knowledge of and demonstrated experience with the following technology is a plus: Workspace One UEM, Workspace One Access, Microsoft Office 365 applications, Microsoft Active Director

Responsibilities

• Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
• Coordinate and assist with the installation and maintenance of mobile platforms/software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
• Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Perform configuration management and develop supporting documentation.
• Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed