End User Technology (EUT) Specialist

Together Credit Union • St. Louis, MO

4d • Hybrid

About The Position

The EUT Specialist provides first-level technical support to end users and ensures the effective setup, maintenance, and operation of end user technology. This role supports hardware, software, and system access while monitoring system performance and escalating issues as needed to maintain service reliability. This is a Hybrid/St. Louis position.

Requirements

• High school diploma or equivalent
• 1+ year of experience in IT, end user support, and/or relevant transferable experience
• Knowledge of end-user computing environments, including operating systems, hardware, enterprise applications, and endpoint support practices
• Knowledge of operating systems, hardware, enterprise applications, and endpoint support practices
• Knowledge of basic networking, system access management, and information security principles
• Skilled in troubleshooting, diagnosing, and resolving technical issues across hardware, software, and user support environments
• Skilled in organizing work, managing multiple priorities, and maintaining attention to detail in a service-driven environment
• Ability to analyze issues, apply sound judgment, and adapt to changing technology and support needs
• Ability to communicate technical concepts effectively and provide support to users with varying levels of technical knowledge
• Ability to collaborate with teams while maintaining a service-oriented and solution-focused approach
• Proficiency with Microsoft Office applications, ticketing systems, and remote support tools

Nice To Haves

• Degree or specialized training in information technology, computer science or related field
• 2+ years of experience in IT infrastructure or end user support
• Professional certifications such as CompTIA A+, Network+, Security+, or similar
• Experience working in a credit union, banking, financial services, or other highly regulated environment

Responsibilities

• Provides first-level end-user technology support by troubleshooting and resolving hardware, software, system access, and related technical issues
• Installs, configures, and maintains desktops, laptops, peripherals, and related technology equipment to meet operational needs
• Processes requests for system access and permissions
• Monitors technology systems and services, identifies issues impacting availability or performance, and supports resolution efforts
• Escalates complex technical issues to appropriate teams and supports resolution efforts
• Maintains accurate help desk tickets and documentation for incidents and resolutions
• Supports the deployment, configuration, maintenance, and lifecycle management of end-user technology and associated equipment
• Assists with monitoring infrastructure systems including servers, storage, and network components
• Verifies that security tools and controls function properly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED