End User Support Specialist

Native Roots • Lakewood, CO

3d • Onsite

About The Position

The End User Support Specialist will utilize exceptional customer service while providing technical support across a wide range of technology at Native Roots. The role is responsible for the implementation and support of end user technology for all Native Roots employees.

Requirements

• 2+ years of experience installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software.
• Must already possess or be able to qualify to receive a Colorado Marijuana Enforcement Division (MED) support badge and be 21 years of age or older.
• Experience with Google Admin Console specifically managing users, data migration, and Google Apps such as Drive, Gmail, and Calendar.
• Experience imaging/re-imaging computers.
• Experience troubleshooting and removing malware.
• Excellent verbal communication skills.
• Excellent customer service skills.
• Excellent critical thinking and problem solving skills.
• Strong organizational and time management skills.
• Experience working with confidential materials and the ability the maintain confidentiality in all situations.

Nice To Haves

• Associate Degree or higher preferred.

Responsibilities

• Provide on-site & remote support for all types of hardware & software issues related to computers, printers, servers, and all other attached peripheral devices.
• Install workstations, computers, printers and other desktop related equipment and necessary company-wide approved software.
• Relocate workstations, computers, printers and other desktop related equipment.
• Implement and monitor security by performing and managing asset tracking, systems monitoring, antivirus, system updates, and user authorization permissions.
• Manage Google Admin Console (manage emails, user/team drives, etc...)
• Monitor and control the help desk ticketing queue system.
• Ensure stable operation of computers, accessories, and peripherals.
• Responsible for supporting backup services for servers/computers.
• Research, test, evaluate, and deploy new technology as needed to improve user, team, and/or business performance.
• Work with outside vendors to assist in resolving computer hardware and software related problems.
• IT security enforcement and monitoring.
• Provide training for new software or hardware updates and installs, as necessary.
• Install, configure, and maintain servers, workstations, phone systems, and all network devices.
• Manage all networks for every Native Roots-owned property.
• Manage user accounts, permissions, and access controls in Active Directory, Google Admin Console (GAC) and other systems.
• Monitor system performance, ensuring high availability and reliability.
• Maintain data backups, disaster recovery plans, and system security measures.
• Provide technical support to employees, diagnosing and resolving hardware, software, and network issues.
• Maintain IT documentation, including system configurations and troubleshooting guides.
• Ensure timely resolution of IT service requests and incidents.
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
• Other duties as assigned.

Benefits

• Paid time off
• Health coverage
• Mental wellness resources
• Flexible scheduling
• Bonus eligibility
• Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year.
• Health, dental, vision, life, LTD, accident, and critical illness insurance plans.
• Retirement plans available after 6 months of employment.
• Earned Wage Access via ZayZoon

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree