End User Support Specialist

Givens Communities Careers • Charlotte, NC

1d • Hybrid

About The Position

Givens Aldersgate is looking for a full-time End User Support Specialist to join our Technology team! The primary purpose of this position is to provide remote and onsite technology help desk support to the business, healthcare, and residential members of all of our communities in a friendly and professional manner.

Requirements

• Must have a verifiable knowledge of modern desktop computer hardware and software systems
• A valid driver’s license and reliable transportation

Nice To Haves

• Some combination of work and educational experience in desktop support is preferred
• Good customer service and communication skills are mandatory

Responsibilities

• Evaluate, Schedule, and Provide technology support for Givens Communities residents
• Monitor, appropriately document, and triage incoming help desk tickets
• Participate and be available in Technology On Call rotation during scheduled nights and weekends
• Training residents and staff
• Assist with deployment of hardware and software
• Perform any other duties and/or tasks that may be assigned on an as-needed basis by an authorized supervisor

Benefits

• Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost (Free basic coverage for full-time team members!)
• Free short-term disability, life insurance, & access to our employee assistance program
• Paid time off (PTO) w/ immediate access to 5 PTO days before your 90 days!
• Referral bonus program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & professional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products
• Fast-growing nonprofit with tons of advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed