End User Technical Services Supervisor
About The Position
St. Peter’s Health is seeking a strong, hands-on End User Technical Services Supervisor to help manage our End User Technical Services team. In this role, you will oversee end-user hardware support across the organization while mentoring and developing a team of IT technicians who keep our clinical and operational staff equipped with reliable technology, enabling them to focus on outstanding patient care. The End User Technical Services Supervisor is a hands-on technical leader responsible for supporting and guiding the daily operations of the End User Technical Services function. This role provides advanced technical support while serving as a subject matter expert and informal leader to IT support staff. The Supervisor ensures high-quality end-user support, promotes adherence to IT standards and security practices, and helps drive continuous improvement in service delivery. This position operates as a “player-coach,” balancing direct technical work with mentorship, coordination, and process improvement responsibilities. This is an excellent opportunity for an experienced IT lead supervisor who enjoys both leading people and solving technical challenges in a dynamic healthcare environment.
Requirements
- Hands-on technical leadership experience.
- Experience in end-user hardware support.
- Experience mentoring and developing IT technicians.
- Ability to provide advanced technical support.
- Subject matter expertise in IT support.
- Knowledge of IT standards and security practices.
- Experience in process improvement.
- Experience in a dynamic healthcare environment.
Responsibilities
- Oversee end-user hardware support across the organization.
- Mentor and develop a team of IT technicians.
- Support and guide the daily operations of the End User Technical Services function.
- Provide advanced technical support.
- Serve as a subject matter expert and informal leader to IT support staff.
- Ensure high-quality end-user support.
- Promote adherence to IT standards and security practices.
- Drive continuous improvement in service delivery.
- Balance direct technical work with mentorship, coordination, and process improvement responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
