End User Services Business Analyst
Expleo•Minneapolis, MN
•Hybrid
About The Position
Trissential is partnering with a client to find experienced End User Services Business Analysts who can influence major technology initiatives, collaborate with high-impact teams, and help transform employee experiences via end-user services across the enterprise. The ideal candidate is proactive, can cut through complexity, bring clarity to requirements, and help delivery teams build meaningful technology solutions. This role is for individuals who thrive in dynamic environments and enjoy turning big-picture goals into structured, actionable plans.
Requirements
- At least 8 years of experience as a Business Analyst or Systems Analyst
- Strong communication skills with the ability to collaborate across matrixed teams
- Experience translating complex business needs into functional and non-functional requirements
- Ability to create detailed user stories and acceptance criteria for Agile delivery teams
- Solid understanding of system integration concepts, data flows, and technical workflows
- Strong analytical and problem-solving abilities
- Comfort operating across multiple portfolios, programs, and stakeholder groups
- Authorized to work in the United States
Nice To Haves
- Background supporting product intake, scoping, or early-stage discovery
- Experience working in hybrid enterprise environments
- Familiarity with architecture review processes or technical feasibility analysis
- Certifications such as CBAP, CCBA, PMI-PBA, CSM, PSPO, or similar
Responsibilities
- Partner with cross-functional teams to analyze business needs, develop requirements, and produce clear, actionable documentation
- Break down epics and concepts into refined, high-quality user stories for both Traditional and Agile teams
- Conduct functional and non-functional requirements gathering, gap analysis, and validation
- Support product intake activities, including scoping, impact assessments, and feasibility discussions
- Collaborate across multiple portfolios to align business and technical stakeholders on priorities
- Evaluate system integrations, data flows, and application behavior to support solution design
- Work closely with developers, architects, product owners, and testing partners to ensure requirements clarity
- Provide analytical insights, troubleshoot ambiguous problem areas, and support solution recommendations
Benefits
- Medical
- Dental
- Vision
- Free tele-health
- HSA with company contribution
- Life and disability insurance
- 401k with matching
- Paid Time Off
- Opportunities to influence emerging digital initiatives across the organization
- A supportive Trissential culture with growth-focused leadership and ongoing development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
