End User Services Supervisor- IT

General Dynamics Electric Boat • North Kingstown, RI

1d • Onsite

About The Position

General Dynamics Electric Boat Information Techology Department (D604) is searching for a highly motivated individual to become the IPDE Build Authority (BA) Deck plate Training, Hardware, and Communications Supervisor. This position will supervise the Deck plate Assistance and Real Time Support (DARTS) team, responsible for supporting the use of digital shipbuilding tools and processes at the deck plate.

Requirements

• High School Diploma or equivalent
• 4+ years’ experience in Design/Engineering, Digital Transformation or Information Technology
• Experience with end user support
• Working knowledge with Service Now Ticketing Process
• Working knowledge with Microsoft Office Products
• Active Secret security clearance is required

Nice To Haves

• Associate’s degree in engineering or information technology
• Familiar with Power BI
• 8 or more years’ experience in Design/Engineering, Digital Transformation or Information Technology
• 2 or more years in a Supervisory role
• EB Business System Processes

Responsibilities

• Execution of hardware rollout, training, and communication plan for IPDE BA tools and processes throughout Operations at Quonset Point
• Steady interaction with EBIT (Tech Stop & SE Org) to ensure a smooth customer experience
• Leading the DARTS team in collaboration with Shipbuilders, Deck plate Engineering, Planning, Construction Readiness, IT, etc. to support Operations
• Ensuring continuous improvement of deployed tools or capabilities through a dedicated feedback loop from Operations
• Professional development and empowerment of the Quonset Point DARTS Program Reps

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED