Senior Engineer End User Services IT

LKQ Corporation•Nashville, TN

6d•Onsite

About The Position

Responsible for the design, development, maintenance, support, and roadmap of technical infrastructure that includes hardware, and/or system software components. Including but not limited to VDIs, PCs, mobile devices, printers, computer software, audio Video, and system management tools. Analyze business problems and lead the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements. Research and design best-fit end-user infrastructure and/or security architectures. Guide configuration, debugging, and infrastructure support and ensure all quality and change control standards are met. Lead root cause investigations and provide recommendations and solutions for preventative measures. Proactively address gaps with existing support processes, documentation, etc. and prioritize accordingly. Configure, install, maintain, and upgrade computer systems hardware and software. Administer and maintain security of operating systems. Provide operational support for the organization's end-user information systems and peripheral equipment such as VDIs, PCs, mobile devices, printers, computer software, audio video, and system management tools. Advise the business on the technical aspects of information systems and products. Collaborate with the business to estimate the costs and technical requirements of modifying, configuring, and installing information systems products to meet business needs and the systems and security environment. Ensure smooth integration with existing business systems. Prepare flow charts, models, and procedures and conduct feasibility studies to design possible system solutions. Write system and programming specifications so that when the system is implemented it will meet business needs. Prepare and maintain technical documentation to guide system users and assist with the ongoing operation, maintenance, and development of the system. Assume other duties as assigned.

Requirements

Bachelor's Degree or equivalent work experience.
5+ years of related experience.
Experience developing inventive solutions for supporting MS Windows operating system.
Experience building system images and using Microsoft SCCM.
Experience with Apple OS.
Experience with MS Office Support.
Experience deploying workstations and laptop refresh.
Experience with full disk encryption for laptops and desktops.
Experience with mobile device management.
Experience with Active Directory user and group policy management.
Experience with Windows automation.
Experience with VB and Power Shell Scripting.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Demonstrate use of computer operations (programming, relational databases, and operating systems) and software packages.
Regularly uses moderately complex oral and written skills.
May train others in functional areas, interact with others and make presentations to department or middle management.
Handle multiple tasks or projects simultaneously with moderate complexity.

Nice To Haves

Microsoft System Center, MCITP, MCSE, or MCSA certification.
ITIL certification.
5+ years of experience in an Enterprise Active Directory environment.

Responsibilities

Design, development, maintenance, support, and roadmap of technical infrastructure (hardware, system software, VDIs, PCs, mobile devices, printers, computer software, audio video, system management tools).
Analyze business problems and recommend technology solutions.
Research and design end-user infrastructure and security architectures.
Guide configuration, debugging, and infrastructure support, ensuring quality and change control standards.
Lead root cause investigations and provide preventative solutions.
Address gaps in support processes and documentation.
Configure, install, maintain, and upgrade computer systems hardware and software.
Administer and maintain operating system security.
Provide operational support for end-user information systems and peripheral equipment.
Advise the business on technical aspects of information systems.
Collaborate with the business to estimate costs and technical requirements for system modifications.
Ensure smooth integration with existing business systems.
Prepare documentation (flow charts, models, procedures) and conduct feasibility studies.
Write system and programming specifications.
Prepare and maintain technical documentation.
Lead the work of others who perform essentially the same work, setting priorities, scheduling, and reviewing work.