Experienced End User Support Specialist

Boeing•Wichita, KS

1d•$63,000 - $90,000•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business, is looking for an Experienced End User Support Specialist to join our team in Wichita, KS. This role involves communicating with users to resolve issues with malfunctioning equipment, answering questions, and instructing users on system functions and procedures. The specialist will collaborate with various IT teams to restore service and identify problems, maintain troubleshooting efforts in the ticketing system, and update knowledge articles. Responsibilities include troubleshooting software and hardware on various devices, acting as smart hands for servers and network equipment, performing installations and maintenance, and providing remote troubleshooting assistance. The role also involves documenting user technology standards and processes, and administering Red Hat Linux servers, printing, and performance troubleshooting.

Requirements

6 or more years of related work experience
2+ years of experience diagnosing and resolving hardware, software, and network issues
Experience as a Field Technician
Experience setting up user accounts, permissions and hardware for employees
Demonstrated ability to work in fast-paced environment dealing with competing priorities
A “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

Bachelor’s degree in information technology, Computer Science or Related Field of Study.
A+, Network+, MCP, ITIL certifications (preferred)

Responsibilities

Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.
Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.
Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents.
Provides input on project tasks and effort as required.
Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed.
Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.
Perform installations, updates, repairs, upgrades, backups, and other maintenance.
May also provide phone, email and remote desktop troubleshooting assistance.
Documents user technology and support standards and processes to improve service delivery.
Performs other duties as requested, directed or assigned.
Administer and maintain Red Hat Linux servers, printing and performance troubleshooting.