Experienced End User Support Specialist

Boeing•Wichita, KS

1d•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business, is looking for an Experienced End User Support Specialist to join our team in Wichita, KS. This role involves communicating with users to resolve issues with malfunctioning equipment, answering questions, and instructing users on system functions and procedures. The specialist will collaborate with various IT teams, including network services, infrastructure services, security, software systems engineering, and application development, to restore service and identify problems. A key responsibility is maintaining troubleshooting and tracking efforts in the ticketing system, updating knowledge articles, and ensuring timely incident resolution. The position also involves providing input on project tasks, troubleshooting software and hardware issues on a variety of devices, and acting as 'smart hands' for servers and network equipment under expert direction. Additionally, the role includes performing installations, updates, repairs, upgrades, backups, and other maintenance tasks. Phone, email, and remote desktop troubleshooting assistance may also be provided. The specialist will document user technology and support standards and processes to enhance service delivery. Specific duties include administering and maintaining Red Hat Linux servers, and troubleshooting printing and performance issues.

Requirements

6 or more years of related work experience
2+ years of experience diagnosing and resolving hardware, software, and network issues
Experience as a Field Technician
Experience setting up user accounts, permissions and hardware for employees
Demonstrated ability to work in fast-paced environment dealing with competing priorities
To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

Bachelor’s degree in information technology, Computer Science or Related Field of Study.
A+, Network+, MCP, ITIL certifications (preferred)

Responsibilities

Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.
Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.
Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents.
Provides input on project tasks and effort as required.
Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed.
Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.
Perform installations, updates, repairs, upgrades, backups, and other maintenance.
May also provide phone, email and remote desktop troubleshooting assistance.
Documents user technology and support standards and processes to improve service delivery.
Performs other duties as requested, directed or assigned.
Administer and maintain Red Hat Linux servers, printing and performance troubleshooting.