End User Support Specialist

Point32Health • Canton, MA

4d • $22 - $33 • Hybrid

About The Position

Provide technical and break/fix support for all End User hardware and software; peripherals such as printers, and mobile devices; respond to incoming incidents: diagnose and troubleshooting problems; coordinate End User hardware and software installations, and provide end-user training on desktop hardware, software, and telephone systems. Support asset functions (imaging, wiping, equipment deliveries and setup, task management in ServiceNow, support end user lifecycle management as requested).

Requirements

• High School Diploma
• 0–1-year experience in related field
• Requires strong technical skills and aptitude for learning new software programs, performing hardware and installing applications.
• Requires strong analytical and problem-solving skills, decision-making ability and the ability to work well under stress and time pressures.
• Requires strong interpersonal skills.
• Requires the ability to effectively communicate with customers and provide high quality customer service and support.
• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Nice To Haves

• CompTIA A+
• Bachelor’s degree in a related field
• 1–2-year experience in related field

Responsibilities

• Diagnose and resolve End User devices/peripherals related to hardware and software issues logged as incidents into the ITSM
• Install, configure, maintain, and upgrade end user devices including laptops, printers and mobile devices in a highly secure networked environment
• Perform client software installation and configuration
• Provide end-to-end user endpoint support from request through deployment, including receiving, imaging/configuration, assignment, returns/recovery, and secure disposition, keeping device records current
• Support compliance by following standard software deployment practices and ensuring device and software records are accurate; escalate exceptions as needed
• Maintain the highest-level possible technical computer systems technology skills/knowledge with constant education through individual CBT and/or classroom (physical and/or virtual)
• Participating in onsite drop in End User support
• Other duties and projects assigned.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED