End User Support Specialist - Temp

City of Midland•Tx, TX

8d•Onsite

About The Position

Provides on-going troubleshooting on desktop hardware and software. Acts as the primary point of contact within the Information Technology organization for users. Responds to requests for services, provides information and coordinates support and resources. The items below are intended to describe the general nature and level of work performed by an individual assigned to this position. These are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. The position description is subject to change by the City as the needs of the City and requirements of the position change.

Requirements

Ability to be helpful and provide quality customer service
Positively interact with other persons at all times
Good working knowledge of PC operating systems and PC hardware/software
Knowledge of computer concepts and methodologies
Ability to read and interpret technical materials
Self-motivation and good problem-solving and troubleshooting capabilities
Good oral and written communication skills
Must maintain a valid driver’s license.

Nice To Haves

Some experience in computer support is preferred.
Must obtain the CompTIA A+ Certification within one year of hire.

Responsibilities

Performs hardware/software diagnostics in order to resolve computer problems
Determines optimum installation and configurations
Adds after-market hardware to computers
Installs and supports products and services as requested
Develops workstation documentations, including inventory, of all installed hardware and software
Installs and maintains any devices purchased through Information Systems
Maintains on-going contact with users regarding their problems and issues until resolved
Monitors and supports production equipment
Performs related duties as assigned
Subject to recall 24/7