End-User Support Specialist

Pinchin in Canada•Mississauga, ON

1d•Onsite

About The Position

Build your IT career with Pinchin as an End‑User Support Specialist, supporting users and systems from our Mississauga, ON office. Pinchin makes buildings and environments better. We are a multidisciplinary engineering and consulting firm with offices across North America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help clients create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical insight. At Pinchin, we empower our people to uphold unwavering principles and work with purpose to create better outcomes for our clients, communities, and environments. Pinchin is seeking a skilled End User Support Specialist to join our join our IT Team in Mississauga, ON. The role reports to Manager, IT Support. The End‑User Support Specialist provides frontline technical support to Pinchin employees, ensuring reliable, efficient, and professional IT services across the organization. Reporting to the Manager, IT Support, this role is responsible for supporting end‑user hardware, software, and systems while maintaining high standards of service, documentation, and quality control. The End‑User Support Specialist works closely with internal teams to resolve technical issues, support new employee onboarding, and contribute to a positive, productive work environment that reflects Pinchin’s core values.

Requirements

College graduate with considerable hands-on experience in Windows desktop operating systems as well as computer hardware and software systems
Minimum of two years of experience in the maintenance of a computer system, including installation of software and hardware components
Minimum of two years of experience in computer related administrative and troubleshooting functions
Experience in communication requirements, including voice mail, cellular communication, E-Mail, internet access
Excellent interpersonal skills and a sense of urgency
Demonstrated business awareness
Ability to plan and anticipate how external events and changes will impact area of work
Excellent multi-tasking abilities, attention to detail, and commitment to follow through tasks to completion
Current and valid driver’s license with sufficient insurance and access to a vehicle

Responsibilities

Configure and maintain all desktop and laptop equipment and applications.
Resolve all hardware problems, maintaining and repairing desktop computers.
Installation and troubleshooting of VPN connectivity for file and email access.
General IT related troubleshooting and providing employees with related information and documentation as requested.
Recommend, plan, and implement desktop hardware and software upgrades, as required.
Maintain and monitor inventory of installation software licensing for all computers.
Complete perpetual inventory of computer hardware and software per employee, per office.
User account setup, configuration, and maintenance (including email distribution group setup, security permissions and personal director setup).
Coordinate with department managers as to the purchase requirements for new employees.
Lead by example and in accordance with Pinchin’s Core Values and desired culture.