End User Support Specialist II

Stewart Title•Houston, TX

About The Position

Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

Requirements

High school diploma required
Typically requires 2+ years of related work experience

Nice To Haves

Bachelor’s preferred

Responsibilities

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
Typically resolves issues referred by help desk support
Follows standard procedures and guidelines
Understands how assigned duties relate to others within the team and how the team integrates with related teams
Impacts own team through the quality of the support provided
Recognizes and solves typical problems; selects solutions from established options
Communicates moderately complex information in routine situations, typically within own team
Works under general supervision with limited ability to modify approach
Individual contributor having no supervisory responsibilities; manages own workload
Performs all other duties as assigned by management