End User Support Administrator II

Yamaha Careers • Buena Park, CA

1d • Onsite

About The Position

Yamaha employees are committed to helping everyone progress, express, and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation. Purpose of Role Ensure Yamaha employees are able to do their work without technological barriers. This is a fully onsite role, requiring 5 days a week in our Buena Park, CA office.

Requirements

• Manage an on-premises or cloud-based network, including the secure flow of data between integrated solutions, access management, and network monitoring
• Link people (including team members and stakeholders), ideas, and information throughout the project life cycle; include timely generation and collection of information along with its proper dissemination and archival process
• Identify, analyze, and respond effectively to project risks (opportunities and threats)
• Ensure all project work is included, while maintaining appropriate limit and control of the scope
• Ability to gather, understand and communicate the business needs and end result of a project
• Design the aesthetics of a digital product; plan the experience a person has when they interact with a digital product
• Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms; guide end users through challenges.
• Advanced knowledge of commonly used software, hardware, and applications
• Advanced troubleshooting skills and experience
• Demonstrated success providing customer service
• Proficient in MS Office applications
• Hands on enterprise computing support experience
• Experience with IT Help Desk platforms
• Proficient in Windows 11 and/or Mac OC administration and troubleshooting

Nice To Haves

• Contact Center system & Script Administration
• 2+ years of IT end user voice and computing support experience

Responsibilities

• Ensure YCA employees are able to do their work without technological barriers due to end user knowledge gaps or easily resolvable issues
• Ensure foundational end user technology issues are identified and resolved
• Ensure resolution and/or escalation or requests in a timely manner
• Ensure positive end user experience
• Ensure computer standards are adhered to and leases are returned in full and on time
• Ensure compliance with audit requirements
• First level end user voice and computer support
• Conference room equipment configuration & support
• UC support & billing; monitor contract renewal timing
• Liaise between users and IT to manage leases and computer deployments
• Voice system admin support & reporting
• Computer/Mobile device management

Benefits

• Medical
• Vision
• Dental
• LTD
• Life-Insurance
• 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed