End User Support Specialist (Contract Role)

Brooks Automation • Chelmsford, MA

33d • Onsite

About The Position

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing. Brooks is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights. We are looking for our next End User Support Specialist as we accelerate our growth journey.

Requirements

• Bachelor’s Degree in a related field OR equivalent hands-on experience.
• Minimum of 2 years of IT end-user support or help desk experience.
• Experience with Active Directory user account management.
• Experience with Microsoft Intune device management.
• Strong working knowledge of Windows operating systems.
• Strong working knowledge of Microsoft 365 applications (Word, Excel, Outlook, SharePoint, OneDrive, Teams).
• Demonstrated troubleshooting and analytical skills with the ability to identify and resolve technical issues efficiently.
• Experience working within an IT service management or help desk ticketing system.
• Familiarity with ticket queue management and SLA-driven support environments.
• Experience working in a manufacturing environment.

Nice To Haves

• Strong customer service mindset with clear verbal and written communication skills.
• Ability to work effectively as part of a team and collaborate across departments.
• Comfortable supporting users with varying levels of technical expertise.

Responsibilities

• Support new-hire onboarding by imaging, configuring, and deploying PCs and peripherals using Microsoft Intune.
• Provide timely troubleshooting and resolution of end-user issues related to hardware, software, system access, security, business applications, and printers using the BMC Remedyforce ticketing system.
• Assist with the receiving, inventory management, deployment, tracking, and retirement of end-user computing assets.
• Coordinate and execute PC refresh and replacement activities for end users.
• Perform basic Microsoft 365 administrative tasks to support end users.
• Manage and monitor ticket queues to ensure timely resolution, SLA adherence, and a high standard of customer service.
• Assist with local audio-visual (AV) support as needed.
• Support IT infrastructure teams to support network, security, and systems operations.
• Support Manufacturing floor with print troubleshooting, network connectivity, small improvement projects.

Benefits

• Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer.
• For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [email protected] or call [phone] to discuss your needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree