End User Support Specialist - Level I

DataServ•Sandusky, OH

5d•Onsite

About The Position

In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to devices, software and connectivity. Strong communication skills, a commitment to delivering exceptional customer service, and the ability to adapt to different environments are crucial for success in this role. DataServ, founded in 1986, continues to use an approach of caring, coaching, and leading in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations.

Requirements

Relevant prior work experience
Local travel between customer sites
Mechanically inclined; ability to use hand tools and climb ladders
Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation
Honesty, integrity, and the desire to contribute to and support a close-knit team
Pre-employment drug screening required
Pre-employment driver’s license and background checks required

Nice To Haves

team player
excellent written and verbal communicator
tech savvy
strategic thinker
service oriented
motivated
self-disciplined
professional
flexible in a fast-paced environment
works independently with minimal supervision
exhibits strong work ethics
detail oriented
handles demanding situations/timelines
organized
responsible/dependable
willing to receive/provide feedback to improve performance
supportive
strong desire to support and mentor
Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)
CompTIA certification (preferred but not required)
Strong verbal and written communications and time management skills
Critical and analytical thinking skills

Responsibilities

Represent DataServ in a positive and professional manner to colleagues, customer base and vendors
Work on-site at customer location(s)
Serve as a primary liaison between the customer and the DataServ teams to ensure a strong line of communication
Help desk responsibilities
Support and maintain customer technologies and ensure ongoing functionality
Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies
Participate in customer meetings
Maintain and update technical documentation
Participate in projects
Develop processes, implement effective workflow and embrace best practices
Potential on-call responsibilities, as assigned
Be a supportive team member to others
Provide redundancy and backup support for other team members
All other duties as assigned