End User Support Analyst, Senior Associate

Vanguard • Wayne, PA

2d • Hybrid

About The Position

Provides entry level end user technical support in a desktop computing environment, under direct supervision.
Core Responsibilities
Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
Resolves basic technical troubleshooting issues to ensure end user productivity.
Mains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
Elevates more complex issues to the appropriate next level support.
Learns and complies with Information Technology and Information Security policies and procedures.
Participates in special projects and performs other duties as assigned.
Mains client focus, Ensures accountability, Drives vision and purpose

Requirements

• Minimum of two years related work experience, with at least one year of technical support experience.
• Undergraduate degree or equivalent combination of training and experience.
• Customer Relationship Management, Troubleshooting Technical Scenarios, Attention to Detail.
• Prioritization and Judgement

Responsibilities

• Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
• Resolves basic technical troubleshooting issues to ensure end user productivity.
• Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
• Elevates more complex issues to the appropriate next level support.
• Learns and complies with Information Technology and Information Security policies and procedures.
• Participates in special projects and performs other duties as assigned.
• Maintains client focus, Ensures accountability, Drives vision and purpose

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree