End User Services Supervisor

First American•Glendale, AZ

1d•Onsite

About The Position

Supervises a team responsible for tactical daily operations and project outcomes. The work group is generally engaged in a variety of technical tasks and service requests. The primary purpose of this role is supervision. You will supervise the day-to-day operational activities of a team responsible for daily operational tasks in a customarily recognized department or functional area of the organization. You will assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area. You will advise IT Management about project status and schedules, and take corrective action on escalated problems. You will provide job instruction and assign work to exempt employees and/or non-exempt employees engaged in technical tasks related to Information Technology operations and maintenance. You will write and conduct employee performance reviews and provide ongoing performance feedback with management consultation. You will advocate for employees and communicate compensation changes. You will make hiring recommendations. You will frequently interact with department management and other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports. You may provide reports or data points as input to senior management on function-wide metrics and performance. You will provide regular status updates and reports to your Manager. You are required to perform duties outside of normal work hours based on business needs.

Requirements

Bachelor’s degree or equivalent combination of education and experience
3-5 years of directly related technical experience as a senior contributor.
2+ years supervisory or team leader experience in a similar technical environment.
Successful track record of executing IT operational responsibilities, along with participating in, developing and completing projects in area of expertise.
Ability to implement and enforce processes to ensure compliance and quality.
Ability to establish and maintain effective working relationships at the departmental level.
Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team.
Emerging leadership skills.
Provides others with reliable information and uses good listening and communication skills.

Responsibilities

Supervise the day to day operational activities of a team who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
Advise IT Management about project status and schedules, and take corrective action on escalated problems.
Provide job instruction and assign work to exempt employees and/or nonexempt employees engaged in technical tasks related to Information Technology operations and maintenance.
Write and conduct employee performance reviews and provide ongoing performance feedback with management consultation.
Advocate for employees and communicates compensation changes.
Make hiring recommendations.
Frequently interact with department management and other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
May provide reports or data points as input to senior management on function-wide metrics and performance.
Provide regular status updates and reports to Manager.
Perform duties outside of normal work hours based on business needs.