Manager End User Services
Philip Morris International U.S.•Tampa, FL
•$104,000 - $130,000•Onsite
About The Position
The Manager, End User Services is responsible for leading workplace technology services that support employee productivity and business operations. This role drives service excellence, operational performance, technology lifecycle management, and continuous improvement initiatives while serving as a trusted advisor to business stakeholders.
Requirements
- 5+ years of experience in End User Services, Workplace Technology, Service Delivery, IT Operations, Infrastructure Support, or related areas.
- Experience leading service delivery and operational improvement initiatives.
- Experience managing hardware lifecycle and device refresh programs.
- Experience delivering technology projects within enterprise environments.
- Experience managing vendors and outsourced service providers.
- Must be legally authorized to work in the United States.
Nice To Haves
- Bachelor's degree in Information Technology, Engineering, Business Administration, Project Management, or a related field.
- ITIL Foundation certification or equivalent.
- PMP, Prince2, Agile, or other project management certifications.
Responsibilities
- Lead delivery of workplace technology services and ensure high levels of service quality and customer satisfaction.
- Own operational performance, service metrics, and continuous improvement initiatives.
- Manage hardware lifecycle programs, device refresh activities, and technology procurement planning.
- Lead workplace technology projects and service enhancement initiatives from planning through execution.
- Serve as a trusted advisor to business leaders on End User Services strategy and priorities.
- Resolve complex operational issues and manage critical escalations.
- Identify opportunities for automation, standardization, and process optimization.
- Proactively monitor risks and implement improvements that enhance the employee experience.
- Build and manage vendor relationships, ensuring accountability for service delivery and performance.
Benefits
- International relocation support is not available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
