Lead End User Services Engineer

VB Spine, LLC•Allendale, NJ

3d•$110,000 - $120,000

About The Position

VB Spine is seeking a Lead End User Services Engineer to engineer, deploy, and manage the endpoint environment for their global user base. This role involves providing Tier 3 end-user support, including advanced troubleshooting and root-cause analysis, as well as supporting engineering, automation, escalations, and proactive reduction of recurring endpoint issues. The engineer will work extensively with Microsoft technologies and mentor team members to improve technical capabilities and support processes. They will also evaluate new endpoint technologies to enhance reliability, security, and the overall employee technology experience.

Requirements

4–5+ years of progressive IT experience with hands-on endpoint engineering or End User Computing (EUC) responsibilities.
Strong hands-on experience with Microsoft Intune and SCCM.
Experience with Autopilot, Entra ID/Active Directory, and endpoint configuration management.
Strong working knowledge of PowerShell scripting and automation.
Demonstrated Tier 3 troubleshooting and root-cause analysis experience.
Experience with endpoint security including Defender for Endpoint, BitLocker, configuration profiles, and conditional access.
Experience with patch management and application deployment.
Experience configuring and managing mobile devices and MDM policies.
Strong knowledge of Windows endpoint environments.
Experience supporting hybrid, remote, or multi-site environments.
Experience with ITSM platforms such as ServiceNow, including Incidents, Requests, and Changes.
Strong technical communication, documentation, and customer-service skills.
Ability to work independently, manage multiple priorities, and act as a technical SME within a team environment.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent relevant experience may be considered.
ITIL certification and endpoint engineering certifications are preferred.
Experience in medical devices, life sciences, healthcare, or another regulated industry is a plus.

Responsibilities

Engineer, deploy, and manage the endpoint environment for the VB Spine global user base.
Provide Tier 3 end-user support, including advanced troubleshooting and root-cause analysis.
Support engineering, automation, escalations, and proactive reduction of recurring endpoint issues.
Work extensively with Microsoft technologies including Intune, SCCM, Active Directory, Entra ID, Defender for Endpoint, and Autopilot.
Develop and maintain PowerShell scripts to automate endpoint management and support activities.
Lead and support patch management using SCCM, Intune, Windows Update, Autopatch, Update Rings, PatchMyPC, and similar tools.
Support endpoint security through Defender for Endpoint, BitLocker, conditional access, configuration profiles, and partnership with Cybersecurity.
Support application packaging and deployment using Microsoft tools, PatchMyPC, scripting, and related solutions.
Serve as a technical SME for Windows 10/11 environments, with working knowledge of MacOS, iOS, and Android.
Provide escalated support for conference-room and collaboration technology including Teams devices, Polycom equipment, displays, and A/V hardware.
Support mobile device management, including device profiles, security policies, certificates, applications, and escalated troubleshooting.
Work with tools such as Intune and Apple Business Manager and partner with external technology and telecom vendors as needed.
Mentor and train EUS team members and help improve technical capability and support processes.
Evaluate new endpoint technologies and recommend opportunities to improve reliability, security, and the employee technology experience.
Lead root-cause investigations and recommend preventative solutions.
Create and maintain knowledge-base articles, SOPs, and technical documentation.
Participate in IT projects as needed.