End-User Computing Technician

HII's Mission Technologies division•Springfield, VA

2d•$55,801 - $125,000•Onsite

About The Position

This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes—regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities: Know & Grow Your People – Commit to learning and supporting team success. Build Relationships – Communicate openly, collaborate well, and build trust. Take Ownership – Deliver on commitments and take pride in your work. Customer First – Focus on the mission and those we serve. Shape the Future – Bring ideas, curiosity, and continuous improvement. Act with Urgency – Take initiative and follow through with purpose. These capabilities guide how all employees contribute to our shared success across Mission Technologies. HII’s Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. Due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required. Candidate must be willing to obtain and maintain a CI poly.

Requirements

5+ years progressively responsible IT desktop administrator experience
Demonstrated proficiency and expertise in deploying and managing Windows or ThinLinux end-client solutions
Demonstrated proficiency and expertise in providing support to a variety of EUC platforms and applications such as thick, thin, and zero clients with Citrix Zendesktop, appV, Dell Wyse Manager, and Windows Terminal Services
Demonstrated proficiency and expertise in installing, configuring, monitoring, and troubleshooting Microsoft and third-part applications
Demonstrated proficiency and expertise in patching operating systems and applications via MECM/SCCM, to include research, testing, installation, troubleshooting, and rollback.
Demonstrated proficiency and expertise in applying and maintaining a standard security configuration based on SRGs and STIGs.
TS/SCI clearance required with ability to obtain and maintain CI Poly
Must meet DoD 8140/CSWF for 451-Intermedediate or be willing to obtain the appropriate credential within 6 months

Nice To Haves

Microsoft operating system formal training or vendor certifications
Experience leveraging scripting technologies (e.g., PowerShell, Batch, VBScript)
Familiarity with remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally distributed IT enterprise
Familiarity with basic network concepts and troubleshooting techniques
Familiarity with supporting internally escalated tickets from a Service Desk team

Responsibilities

Provide advanced desktop support and hands on troubleshooting for end user computing environments, ensuring users have reliable, secure, and well functioning workstations, peripherals, and productivity tools.
Apply mid to senior level expertise to diagnose complex issues, support hardware and software lifecycles, and maintain a high quality user experience across the organization.
Resolve escalated service desk tickets.
Perform workstation deployments and configurations.
Support operating system and application updates.
Troubleshoot Windows and Citrix issues.
Configure and maintain endpoint security tools.
Support peripheral devices, network connectivity, and user authentication problems.
Participate in hardware lifecycle planning, software packaging and distribution, and documentation of support procedures.
Contribute to process improvements.
Assist with inventory accuracy.
Mentor junior technicians.
Ensure end user computing systems remain stable, secure, and aligned with organizational policies and operational needs.