AVP End User Computing

Mackenzie Financial Corporation•Toronto, ON

2d•Hybrid

About The Position

The Assistant Vice President, End User Computing is a senior technology leader accountable for the strategy, delivery, and continuous evolution of the enterprise end-user computing environment, ensuring secure, reliable, and high-performing digital workplace services across the organization. This role is instrumental in shaping how employees work by modernizing devices, collaboration platforms, virtual desktop capabilities, and digital employee experience, while accelerating the adoption of automation and AI-enabled productivity tools at scale. Reporting to the VP, Head of Infrastructure, Security & Operations, the AVP will balance operational excellence with transformation—strengthening foundational platform performance while driving innovation, simplification, and measurable improvements in productivity, user experience, and service outcomes. This is an ideal opportunity for a leader who combines deep platform expertise with strategic vision, strong execution discipline, and the ability to influence across technology and business stakeholders in a complex, highly regulated environment.

Requirements

Post-secondary education or equivalent practical experience in a relevant field
10–15+ years of progressive experience in enterprise end-user computing, digital workplace, infrastructure, or platform engineering, including leadership accountability for large-scale environments and service transformation
Proven experience leading the strategy and operation of critical end-user platforms, including devices, virtual desktops, collaboration platforms, and digital employee experience services
Demonstrated ability to deliver secure, reliable, and high-performing platforms, with accountability for: Service availability and resilience, Performance and user experience, Cost and operational efficiency
Experience leading enterprise transformation initiatives, including: M365 and collaboration platform adoption, Digital employee experience (DEX) improvements, Automation and AI-enabled workflow enablement
Demonstrated ability to embed security, risk, and compliance requirements into platform strategy and service delivery in partnership with cybersecurity and technology risk teams
Experience leading within a hybrid delivery model, including oversight of managed service providers and accountability for performance, service outcomes, and continuous improvement
Strong leadership capability, including: Leading and developing cross-functional technical teams, Driving accountability, execution, and performance at scale
Strong executive communication and stakeholder management skills, with the ability to influence decisions and translate technical priorities into clear business outcomes related to cost, risk, productivity, and user experience

Nice To Haves

Experience in financial services or similarly regulated industries, with exposure to: Technology risk frameworks, Audit and compliance requirements, Operational resilience standards
Deep familiarity with: Microsoft 365 ecosystem, including collaboration, automation, and AI-enabled capabilities (e.g., Copilot), Virtual desktop and modern device platforms (Citrix, Cloud PC, endpoint management), Digital experience monitoring and analytics tools
Experience enabling citizen development platforms (e.g., Power Platform, automation tools), with appropriate governance, controls, and guardrails
Strong vendor and partner management experience, including oversight of large-scale managed service providers
Exposure to cloud and platform cost management, including optimization of licensing, infrastructure, and service delivery costs

Responsibilities

Lead the end-to-end strategy, delivery, and evolution of enterprise end-user computing services, including physical devices, virtual desktops (Citrix, Cloud PC), M365 collaboration platforms, citizen development tools, and digital employee experience capabilities.
Ensure services are secure, resilient, performant, and aligned with enterprise service expectations, business priorities, and risk requirements.
Provide leadership and oversight for managed service delivery, including partner performance, service accountability, and continuous improvement of operational outcomes.
Drive standardization, automation, and cost optimization across the end-user computing environment to improve scalability, efficiency, and service quality.
Lead the evolution of end-user computing from a traditional service model to a modern, experience-led digital workplace platform.
Deliver measurable improvements in digital employee experience across devices, virtual desktops, and collaboration tools through data-driven priorities and service enhancements.
Accelerate enterprise adoption of M365, automation platforms, and AI-enabled capabilities to enhance employee productivity and enable new ways of working.
Establish clear success measures and reporting to monitor user experience, adoption, platform health, and business value realization.
Champion the integration of AI-enabled capabilities into core employee workflows to improve productivity, simplify work, and reduce friction.
Partner across infrastructure, security, architecture, and business-facing teams to identify priority opportunities and enable sustainable adoption of AI in day-to-day work.
Identify, prioritize, and scale high-impact use cases that deliver measurable value to employees and the broader organization.
Enable scalable and responsible use of citizen development platforms such as Power Platform, Blue Prism, and SharePoint to support innovation and productivity.
Establish governance, guardrails, and operating practices that balance speed, innovation, control, and sustainability.
Collaborate with Cybersecurity & Technology Risk and Technology Operations to ensure solutions are compliant, supportable, and aligned with enterprise standards.
Partner closely with Cybersecurity & Technology Risk to embed security, governance, and compliance requirements into platform strategy and delivery.
Collaborate with Technology Operations and adjacent infrastructure teams to ensure integrated service delivery, incident response, and operational excellence.
Build strong relationships across technology and business stakeholders, translating platform strategy and technical decisions into clear business outcomes.
Lead, coach, and develop a team of approximately 15–20 engineers and specialists, building a high-performing culture focused on accountability, collaboration, and continuous improvement.
Set direction and priorities for the function in alignment with the Infrastructure, Security & Operations strategy and delivery model.
Optimize the operating model by balancing internal capability, vendor partnerships, and service effectiveness to deliver sustainable results.
Promote a culture that is user-centric, outcome-oriented, and committed to operational discipline, innovation, and continuous enhancement.