End point Engineer - TX location
About The Position
This role involves supporting and managing endpoint technologies, including Omnissa Workspace ONE and Microsoft Intune. The engineer will provide end-user support for mobile devices (iOS, Android), monitor system performance and compliance, and collaborate with engineering, security, and compliance teams to resolve incidents and enforce endpoint protection policies. The position requires strong troubleshooting skills, meticulous documentation, and experience with change management concepts. Experience with ServiceNow is desired. Flexible work-from-home options are available.
Requirements
- 10+ years of experience supporting endpoint technologies
- Experience with Omnissa Workspace ONE
- Experience with Microsoft Intune
- Medium level of knowledge and experience with Apple MacOS
- Support and Troubleshooting skills for mobile devices (iOS, Android)
- Strong troubleshooting methodology skills
- Excellent documentation and writing skills
Nice To Haves
- Experience with change management concepts, tools and implementations
- Experience with ServiceNow
Responsibilities
- Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications
- Monitor system performance, compliance and logging/monitoring
- Collaborate with engineering teams to resolve incidents based on log data
- Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
- Document incidents and problem resolutions carefully and accurately
Benefits
- Flexible work from home options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
