Encompass System Administrator

ExtensisHR•Fairfield, NJ

6d•Hybrid

About The Position

Mortgage Automation Technologies is a fintech software and hardware company that designs, develops, and integrates web-based solutions. We provide point of sale software and integrated system hardware such as digital kiosk terminals. Our robust software The BIG Point of Sale services Independent Mortgage Bankers and Mortgage Brokers. At Mortgage Automation Technologies, we are customizing and streamlining the borrower mortgage experience, from simplified web-based portals to state-of-the-art digital kiosks.

Requirements

Minimum 2 years of hands-on Encompass LOS administration experience (required).
Solid working knowledge of the mortgage loan origination process end-to-end.
Proficiency with Encompass Smart Client and/or Encompass Web.
Experience configuring business rules, custom fields, input forms, and pipeline views.
Ability to manage user access, personas, and role-based permissions.
Strong analytical, problem-solving, and communication skills.
Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Detail-oriented with strong documentation habits.

Nice To Haves

ICE Mortgage Technology Encompass certification.
Experience with Encompass APIs, SDK, or reporting tools.
Background in mortgage compliance or regulatory requirements (TRID, RESPA, HMDA).
Experience supporting system integrations in a post-merger environment.
Familiarity with Paylocity, CompenSafe, or other mortgage operational platforms a plus.

Responsibilities

Administer, configure, and maintain the Encompass LOS platform on an ongoing basis.
Manage user accounts, roles, personas, and system access controls.
Build and maintain business rules, input forms, loan templates, milestones, and workflows.
Support and manage system integrations (credit vendors, pricing engines, doc management, AUS, etc.).
Troubleshoot and resolve system issues; serve as internal escalation point for end-user support.
Assist with system upgrades, patch management, regression testing, and release coordination.
Partner with operations, compliance, and IT teams to align system configuration with business and regulatory requirements.
Maintain thorough documentation of system configurations, change logs, and procedures.
Provide end-user training and ongoing support to loan officers, processors, and support staff.
Participate in and support post-merger system integration efforts as needed.