Encompass System Administrator
Mortgage Automation Technologies, Inc•Fairfield, NJ
•$75,000 - $125,000•Hybrid
About The Position
The Encompass System Administrator will be responsible for the day-to-day administration, configuration, and support of ICE Mortgage Technology's Encompass LOS. This is a mid-level role well-suited for a hands-on professional who is ready to take ownership of the platform, support our operations and compliance teams, and drive continuous improvement across our loan origination workflow.
Requirements
- Minimum 2 years of hands-on Encompass LOS administration experience (required).
- Solid working knowledge of the mortgage loan origination process end-to-end.
- Proficiency with Encompass Smart Client and/or Encompass Web.
- Experience configuring business rules, custom fields, input forms, and pipeline views.
- Ability to manage user access, personas, and role-based permissions.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
- Detail-oriented with strong documentation habits.
Nice To Haves
- ICE Mortgage Technology Encompass certification.
- Experience with Encompass APIs, SDK, or reporting tools.
- Background in mortgage compliance or regulatory requirements (TRID, RESPA, HMDA).
- Experience supporting system integrations in a post-merger environment.
- Familiarity with Paylocity, CompenSafe, or other mortgage operational platforms a plus.
Responsibilities
- Administer, configure, and maintain the Encompass LOS platform on an ongoing basis.
- Manage user accounts, roles, personas, and system access controls.
- Build and maintain business rules, input forms, loan templates, milestones, and workflows.
- Support and manage system integrations (credit vendors, pricing engines, doc management, AUS, etc.).
- Troubleshoot and resolve system issues; serve as internal escalation point for end-user support.
- Assist with system upgrades, patch management, regression testing, and release coordination.
- Partner with operations, compliance, and IT teams to align system configuration with business and regulatory requirements.
- Maintain thorough documentation of system configurations, change logs, and procedures.
- Provide end-user training and ongoing support to loan officers, processors, and support staff.
- Participate in and support post-merger system integration efforts as needed.
Benefits
- Health, dental, and vision insurance.
- 401(k) with employer contribution.
- Paid time off and company holidays.
- Professional development and continuing education support.
- Collaborative, growth-oriented work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
