Enablement & Training Ops Intern
About The Position
Grace Hill provides technology-enabled performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk, and grow top talent. Its industry-leading solutions covering policy, training, assessment, survey, and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise, and outstanding customer support. Today, more than 500,000 real estate professionals from more than 2,300 companies rely on talent performance solutions from Grace Hill. We are looking for a highly organized, tech-savvy Enablement & Training Ops Intern to join our Enablement team. You will assist in managing our tech stack ensuring our content is discoverable, and analyzing data to see if our training programs actually drive revenue. This role is a perfect fit for someone who loves systems, process optimization, and seeing how a high-growth SaaS business operates from the inside.
Requirements
- Current Student or Recent Graduate: Preferably in Business, Information Systems, Communications, or a related field.
- Tech-Fluent: Proficiency in Excel/Google Sheets (Pivot tables, VLOOKUPs) is a must. As well as good exposure using AI tools to automate manual processes.
- Quality Assurance: A proven track record of high-stakes proofreading or auditing digital assets (e.g., slide decks, email campaigns, or databases) for accuracy.
- Process-Oriented: You enjoy creating "SOPs" (Standard Operating Procedures) and finding more efficient ways to do things.
- Interest in SaaS: A genuine desire to learn the mechanics of how a Software-as-a-Service company scales.
Responsibilities
- Support administration of the Learning Management System (LMS), including content uploads, user management, and troubleshooting
- Assist in maintaining content organization to ensure materials are easily searchable and accessible
- Help build and maintain a centralized prompt library for enablement content creation (training materials, communications, decks, FAQs)
- Refine and organize prompts to improve consistency, quality, and reusability across the application.
- Identify opportunities to leverage AI tools and automation to streamline repeatable tasks and improve team efficiency
- Assist in creating lightweight workflows and templates that reduce manual effort in content development
- Coordinate onboarding and training logistics, including scheduling, calendar invites, communications, and materials distribution
- Support execution of recurring enablement programs such as Monthly Product Launch Previews, Office Hours, and training sessions
- Assist in preparing and organizing session materials, including decks, resources, and supporting documentation
- Provide live session support (Zoom setup, breakout rooms, recordings, and post-session distribution)
- Maintain training schedules, trackers, and program documentation to ensure consistency and visibility
- Pull and analyze training data, including completion rates, engagement, and assessment performance
- Assist in building dashboards that connect enablement activity to business outcomes
- Support collection and analysis of learner feedback
- Help compile insights and summaries to inform program improvements and internal updates
- Support coordination across Product, Marketing, and Enablement teams for launches and key initiatives
- Assist in tracking deliverables, timelines, and dependencies for enablement programs and toolkits
Benefits
- Mentorship: Work directly with Enablement leaders who have "been there, done that."
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
