Enablement Manager
Morgan & Morgan, P.A.•Boston, MA
•$60,000 - $100,000•Onsite
About The Position
Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.
Requirements
- Bachelor’s degree in business administration or related field or equivalent work experience
- 2+ years of paralegal or litigation experience in the personal injury industry
- Exceptional leadership, time management, facilitation, and organizational skills
- Working knowledge of change management principles and performance evaluation processes
- Ability to work both independently and in a group setting
- Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance
Responsibilities
- Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
- Monitor and enforce compliance of case staff while promoting a positive work environment
- Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
- Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
- Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
- Establish, enable, and execute additional processes for auditing performance
- Review metrics to proactively identify areas of improvement for case staff
- Facilitate case staff training with internal Learning and Development Team
- Guide case staff to negotiate claims proactively and aggressively to settlement
- Contribute to team strategic initiatives and help build shared standards and processes
- Communicate firm goals and vision to staff
- Onboard new hires and facilitate shadowing with other litigation staff members
- Build relationships with case staff and attorneys in each region
Benefits
- medical and dental insurance
- 401(k) plan
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
