Enablement Manager, Post-Sales

Assort Health•San Francisco, CA

49d•Hybrid

About The Position

Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months. We're hiring our first dedicated post-sales Enablement Manager to build the systems that let Implementation, Customer Success, and Support scale with that growth. Sold deals now outpace our ability to onboard the people who deliver them. Your job is to close that gap.

Requirements

4+ years in enablement, with post-sales as your primary focus
Built enablement systems from scratch at a scaled or fast-scaling SaaS company — onboarding paths, certification, knowledge architecture, measurement
Track record moving a business metric, not just shipping training
Has enabled technical teams (Implementation, Solutions, Support) on product fluency and configuration
Fluent with LLMs and automation tooling — uses them to build enablement assets, automate reporting, and scale your own output
Comfortable building in ambiguity; ships in weeks, iterates continuously

Nice To Haves

Hands-on implementation or solutions background — you've configured or deployed software for customers yourself
Experience enabling teams through an upmarket transition into enterprise accounts
Working knowledge of EHR/PMS workflows (Epic, Athena, NextGen) and how health systems deploy software
Healthcare or other regulated-industry experience
Formal teaching or instructional design background — classroom teaching, curriculum design, or technical training counts
Familiarity with integrations, APIs, or technical troubleshooting

Responsibilities

Ramp. Onboarding for Implementation, CSM, and Support hires. Time-to-productivity is your headline metric.
Certification. Skills validation before anyone touches a live account — agent building and configuration, metric and value presentation, go-live execution, and escalation handling.
Playbooks. Repeatable motions for implementation, customer onboarding, go-live, and ongoing account management.
Health system readiness. As we move upmarket into health systems and academic medical centers, build the playbook for multi-site, multi-specialty deployments.
Gap analysis and feedback loop. Partner with Product, Engineering, Sales, and post-sales leadership to identify gaps in post-sales performance and translate them into enablement priorities — and route recurring customer friction back to those same teams.
Recurring enablement. Ongoing sessions across post-sales teams covering new workflows, product changes, and skill refreshers, so knowledge doesn't decay after onboarding.
Knowledge system. One source of truth for runbooks, integration guides, and escalation paths. Own the architecture, not just the content.
Coaching layer. Call and ticket review cadence with frontline managers; turn patterns into targeted interventions.
Measurement. Tie enablement to time-to-live, first-call resolution, PSAT, churn, and NRR.

Benefits

Competitive Compensation – Including salary and employee stock options so you share in our success.
Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend – We’ll outfit your in-home workspace so comfy as it's productive.
Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
401(k) – Build your retirement savings.

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