Enablement Manager, Global Investigators

TRM Labs

7d • Remote

About The Position

The Enablement Manager, Global Investigators will build and scale the onboarding, training, and commercial capability programs for TRM's Global Investigations Team. This team drives customer mission outcomes and is central to TRM's critical customer relationships. The role focuses on equipping practitioners with the necessary skills, frameworks, and resources from day one, and unlocking the commercial value within customer engagements. This is a unique opportunity to build a function from the ground up for an audience of former investigators, intelligence professionals, and regulatory practitioners working with mission-critical organizations.

Requirements

• Demonstrated experience onboarding or enabling technical, mission-oriented, or practitioner audiences with examples of measurable outcomes (ramp time reduction, program adoption, behavior change).
• Direct domain experience in law enforcement, intelligence, financial crime, compliance, or adjacent mission-driven environments sufficient to earn trust with GI practitioners from day one.
• Proven ability to design and deploy commercial skills programs for non-sales practitioners, including signal identification frameworks and opportunity handoff workflows.
• AI-native working style — actively integrates AI tools into content development, program analytics, and program iteration.
• Track record of operating independently in ambiguous, build-from-scratch environments without hand-holding or predefined playbooks.
• Strong content development instincts — produces training materials that are immediately usable in the field, not generic L&D artifacts.
• Cross-functional collaboration skills — comfortable working with CS, Sales, PMM, Product, and senior leadership to gather input, align priorities, and drive program design.

Responsibilities

• Build and launch a structured GI onboarding program within 90 days that reduces time-to-independent-deployment for every new Global Investigator, using AI to accelerate content production, personalize learning paths, and instrument ramp outcomes.
• Create a commercial capability playbook for GIs, including signal identification frameworks, customer expansion language, and opportunity handoff workflows, that directly contributes to TRM's NRR target by converting investigator proximity into expansion pipeline.
• Produce GI-specific training materials at product launch cadence so investigators are ready to demonstrate new TRM capabilities to customers from day one, using AI-assisted rapid content development.
• Build a program measurement system using AI-assisted analytics that tracks ramp time, content adoption, and commercial contribution, giving Investigations and Sales leadership clear signal on field readiness.
• Partner with CS and Sales to design the GI-to-AE opportunity handoff framework, reducing expansion signal drop-off and improving pipeline quality.
• Serve as the connective tissue between GI leadership, PMM, Product, and Sales, ensuring every program is grounded in real field needs and aligned to TRM's go-to-market strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed