Enablement Lead (12 month contract)

Questrade Financial Group•Toronto, ON

2d•CA$80,000 - CA$100,000•Hybrid

About The Position

Questrade Financial Group (QFG) is seeking an Enablement Lead for a 12-month contract. This hybrid strategic and technical role is responsible for transforming Salesforce into the primary operating system for Flexiti’s merchant partnerships. The Enablement Lead will own the end-to-end architecture of the partner lifecycle, from prospect acquisition to ongoing account management, acting as the architect and executor of a "Single Source of Truth" by centralizing merchant data and contract lifecycles into a high-functioning CRM ecosystem. The role involves leveraging AI and integrating with external platforms to automate workflows and enhance team efficiency.

Requirements

Advanced Salesforce Expertise: Proven experience configuring Salesforce, including deep knowledge of Flow Builder, custom architectural design, and data migration.
Business Acumen: Ability to translate high-level growth needs into technical requirements that support merchant acquisition and retention.
Project Management: Experience leading implementation roadmaps from discovery through to UAT and go-live.
Technical Literacy: Skilled in API integrations and exploring the application of AI tools (both native CRM AI and external agents) to drive operational efficiency.
Communication: Strong cross-functional leadership and communication skills.

Responsibilities

Design and build custom objects, complex Flows, and technical pathways to map Flexiti’s unique B2B2C business model within Salesforce.
Lead the migration of historical and forward-flow contracts into a centralized Salesforce hub.
Configure proactive renewal alerts and "Special Termination" watch-flows to ensure zero missed deadlines.
Serve as the technical bridge between Sales, Account Management, and Operations, investigating enterprise-wide tooling for best-in-class solutions.
Leverage AI tooling and build seamless connection points between Salesforce and external platforms like Slack, Coda, etc., to automate workflows and team updates.
Establish and enforce data hygiene standards and validation rules, publishing weekly reports to ensure portfolio health scores remain accurate.
Build tools, such as Account Health Scores and MBR/QBR preparation reports, to enable Account Managers to use Salesforce as a daily planning tool for prioritizing high-risk or high-growth merchants.