EMS Training Supervisor

Regional Ambulance Services•Reno, NV

2d•Onsite

About The Position

This is a full time supervisory level position within the Ground Operations Division. This position is responsible for the coordination, oversight, and execution of all training-related functions within Ground Operations. This is an office-based position dedicated to managing training operations, trainee progression, and field training systems. This position works in close collaboration with the Clinical Department, Ground Operations Supervisors, and Administrative Supervisors to ensure alignment between training, operations, and clinical standards. Will act as point of contact for all trainees throughout their training period into the Ground Operations division. This position is accountable for all areas of the “Paramedic” job description with the additional items. Supervisory duties are generally performed in cooperation with other supervisors, the EMS Manager(s), and other managers within the organization. Demonstrates and promotes professionalism, integrity, confidentiality, and competence in interactions with patients, families, the public, partner agencies, coworkers, and REMSA leadership. Ensure employees have a clear understanding of their responsibilities, delegated tasks, and any newly communicated policy or procedural updates to maintain operational compliance. Monitors employee productivity by providing coaching, mentoring, performance evaluations, constructive feedback, and corrective action as needed. Minimizes lost unit hours by continuously monitoring the schedule. Cooperate with other members of management and the administrative supervisor to correct scheduling problems. Continuously monitors system performance through direct observation in the Communications Center, via radio frequencies, or through Mobile Data Terminal (MDT) systems while in the field, ensuring optimal operational efficiency. Notifies senior management of significant incidents or events. Requests additional resources according to established procedures and uses best judgement to do so when situations fall outside of existing protocols. Balances resources between ground, Care Flight, and other operation areas as necessary to serve the overall goals of the organization. Collaborates with and supports the Communications Center and Logistics Supervisors to ensure efficient operations. Evaluate, approve and coordinate requests for LDTs, Neonatal transfers, and special events coverage as per established criteria. Seek advice from other supervisors or managers when appropriate and recognize issues to be escalated to senior management when appropriate. Participates in all new hire interviews for paramedic level and below, offering guidance throughout the hiring process. Investigates, processes, documents, and resolves Lost & Found reports. Manages and processes employee subpoena requests. Assists the clinical department in tracking and maintaining certification compliance. Participates in chart reconciliation process and ensures timely submission of all charts to the central database (CAD Recon). Must be able to work overtime as necessary. Other duties as assigned; including special projects, Team Lead, and Administrative Supervisor (non-field) assignments. Training Accountabilities: Responsible for overseeing training operations for Ground Operations, including new hire orientation, academy coordination, and field training progression. Acts as the primary point of contact for all trainees throughout their training period, ensuring clear communication, support, and accountability. Coordinates and facilitates all aspects of the New Employee Orientation Academy in conjunction with the Clinical Department, ensuring consistency in delivery, expectations, and evaluation. Oversees the assignment, tracking, and progression of all trainees (TAP, TAB, TAA, new hires, and scholarship participants) in coordination with Administrative Supervisors. Ensures all Field Training documentation is completed accurately, timely, and in accordance with established standards; audits documentation for completeness and quality. Mains accountability for the integrity, consistency, and standardization of the Field Training Program across all FTOs. Acts as the liaison between Clinical and Ground Operations for all training-related matters, ensuring alignment in expectations, communication, and execution. Identifies performance concerns, training gaps, and system inefficiencies within the training pipeline and develops solutions to address them. Provides oversight, guidance, support, and ongoing training to Field Training Officers (FTOs), ensuring consistency in training approach, evaluation standards, and expectations. Ensures trainees are progressing appropriately through training benchmarks and intervenes when remediation, support, or escalation is required. Facilitates remediation plans for trainees in collaboration with Clinical and Ground Operations senior leadership. Monitors trainee throughput, training timelines, and bottlenecks, and adjusts assignments or processes to maintain efficient pipeline movement. Regularly participates in new hire interview processes for paramedic level and below, with a focus on training readiness and program fit. Collaborates with Clinical on curriculum delivery, protocol education, and evaluation standards to ensure operational applicability. Conducts 30- and 60-day post-clearance chart reviews in collaboration with the Clinical Department to identify unresolved issues from training, ensure continued protocol compliance, and facilitate a structured transition into independent field practice. Provides regular updates to leadership regarding trainee status, risks, and overall training pipeline health. Supports the development, implementation, and continuous improvement of training policies, procedures, and systems. Ensures professional, consistent, and objective evaluation practices across all training personnel and documentation. Performs specialized training-related projects or assignments as directed.

Requirements

Must meet the qualifications of the Paramedic job description
Must possess an ability to independently make critical decisions based upon objective findings.
Must be able to handle customer and employee complaints using established guidelines and common sense.
Must possess excellent written and verbal communication skills.
Must be adaptable to a variety of working conditions and situations.
Must work with a high degree of accuracy and attention to detail, especially in documentation and reporting.
Must have an intimate knowledge of company policy and procedure, as well as local and state regulations that govern EMS.
Must have a strong working knowledge of Microsoft Office including Teams, Word, Excel, One Drive, SharePoint, and standard computer functions.

Nice To Haves

Prior supervisory experience preferred.
Two (2) years’ experience in high performance EMS service preferred.

Responsibilities

Coordination, oversight, and execution of all training-related functions within Ground Operations.
Managing training operations, trainee progression, and field training systems.
Acting as the point of contact for all trainees throughout their training period.
Ensuring employees have a clear understanding of their responsibilities, delegated tasks, and policy/procedural updates.
Monitoring employee productivity through coaching, mentoring, performance evaluations, feedback, and corrective action.
Minimizing lost unit hours by continuously monitoring the schedule and cooperating with management to correct scheduling problems.
Continuously monitoring system performance through direct observation, radio frequencies, or MDT systems.
Notifying senior management of significant incidents or events and requesting additional resources.
Balancing resources between ground, Care Flight, and other operation areas.
Collaborating with and supporting Communications Center and Logistics Supervisors.
Evaluating, approving, and coordinating requests for LDTs, Neonatal transfers, and special events coverage.
Seeking advice from supervisors or managers and escalating issues to senior management when appropriate.
Participating in new hire interviews for paramedic level and below.
Investigating, processing, documenting, and resolving Lost & Found reports.
Managing and processing employee subpoena requests.
Assisting the clinical department in tracking and maintaining certification compliance.
Participating in chart reconciliation and ensuring timely submission of charts.
Working overtime as necessary.
Performing other duties as assigned, including special projects, Team Lead, and Administrative Supervisor assignments.
Overseeing training operations for Ground Operations, including new hire orientation, academy coordination, and field training progression.
Coordinating and facilitating all aspects of the New Employee Orientation Academy.
Overseeing the assignment, tracking, and progression of all trainees.
Ensuring all Field Training documentation is completed accurately, timely, and in accordance with established standards.
Maintaining accountability for the integrity, consistency, and standardization of the Field Training Program.
Acting as the liaison between Clinical and Ground Operations for all training-related matters.
Identifying performance concerns, training gaps, and system inefficiencies within the training pipeline and developing solutions.
Providing oversight, guidance, support, and ongoing training to Field Training Officers (FTOs).
Ensuring trainees are progressing appropriately through training benchmarks and intervening when remediation, support, or escalation is required.
Facilitating remediation plans for trainees.
Monitoring trainee throughput, training timelines, and bottlenecks, and adjusting assignments or processes.
Conducting 30- and 60-day post-clearance chart reviews.
Providing regular updates to leadership regarding trainee status, risks, and overall training pipeline health.
Supporting the development, implementation, and continuous improvement of training policies, procedures, and systems.
Ensuring professional, consistent, and objective evaluation practices across all training personnel and documentation.
Performing specialized training-related projects or assignments as directed.