EMS Field Supervisor

COMMUNITY CARE AMBULANCE NETWORK•Parkman Township, OH

1d•Onsite

About The Position

As part of our team, you’ll benefit from: Active 911 emergency response system serving local communities, Direct field leadership responsibility in a high-performance EMS system, Opportunities for advancement into Operations and executive leadership roles, Opportunities for instructing, education, and field training officer development, Leadership development, mentoring, and professional growth pathways, Clinical and operational training support, Tuition reimbursement opportunities, In-house training and continuing education programs, Disaster response and special operations deployment opportunities, Competitive benefits, including Medical, Dental, Vision and 401(k) retirement plans, A mission-driven, patient-first culture. At Community Care Ambulance, the EMS Field Supervisor is a key operational leadership role responsible for the direct oversight of daily field operations. This position ensures safe, efficient, and compliant EMS system performance while supporting high-quality patient care across all field units. The Field Supervisor serves as the frontline operational leader, mentor, and liaison between field personnel, communications, and organizational leadership. This role is essential in maintaining system readiness, guiding personnel performance, and ensuring that patient care, safety, and operational efficiency remain the highest priorities throughout every shift. A key component of this position is leadership development. Each EMS Field Supervisor is responsible for mentoring and coaching an assigned Assistant Field Supervisor, actively preparing them for future advancement into Lead Supervisor and higher-level operational leadership roles. This structured development model strengthens succession planning and builds long-term leadership capacity within the organization. This position is ideal for experienced EMS professionals who are ready to take the next step into field leadership while remaining actively engaged in the clinical and operational environment. The EMS Field Supervisor plays a critical role in shaping team culture, developing personnel, and driving system performance in a fast-paced, high-demand emergency services environment. This is not just a supervisory position — it is a leadership development pathway within a progressive EMS system committed to building future operational leaders, managers, and educators. At Community Care Ambulance, we invest in leadership growth, mentorship, and professional development to ensure our supervisors are fully supported as they advance their careers. If you are a better leader in the field, our system becomes stronger, our crews perform better, and our patients receive better care. About Community Care Ambulance Community Care Ambulance is a non-profit, full-service EMS organization serving Northeast Ohio with a commitment to high-quality, patient-centered care. We provide 911 emergency response, interfacility transport, emergency communications, and disaster deployment services across the region.

Requirements

Associate degree in Emergency Medical Services, Healthcare Administration, Public Safety, Business Management, or a related field preferred; equivalent combination of education, training, and relevant experience may be considered.
Current Ohio Paramedic certification required.
Critical care training or certification such as CICP, FP-C, CCP-C, or other recognized advanced transport/critical care credential preferred.
Current CPR certification required.
ACLS, PALS, ITLS/PHTLS, and other applicable EMS certifications preferred or required based on organizational standards.
Must maintain all required certifications, licensure, and continuing education requirements throughout employment.
Minimum of three (3) years of EMS field experience preferred, including emergency response and patient transport operations.
Previous supervisory, leadership, field training officer (FTO), or shift management experience preferred.
Experience coordinating or supervising EMS transport operations strongly preferred.
Prior experience in high-volume EMS systems, interfacility transport, or 911 operations preferred.
Communications Center or EMS dispatch experience considered a plus.
Experience conducting employee evaluations, coaching, mentoring, and performance improvement initiatives preferred.
Strong leadership and decision-making abilities in fast-paced and high-pressure environments.
Thorough understanding of EMS operations, clinical protocols, safety practices, and regulatory compliance standards.
Excellent verbal, written, and interpersonal communication skills.
Ability to effectively lead, motivate, mentor, and develop field personnel.
Strong organizational and time-management skills with the ability to prioritize multiple responsibilities simultaneously.
Ability to exercise sound judgment and maintain professionalism during stressful or emergency situations.
Proficiency with EMS technology systems, electronic patient care reporting (ePCR), CAD systems, scheduling software, and standard computer applications.
Ability to work collaboratively with Operations, Communications, Clinical Services, Fleet, and Administrative personnel.
Strong problem-solving and conflict-resolution skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Valid Ohio driver’s license required with an acceptable driving record.
Must meet Community Care Ambulance insurability requirements.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Must demonstrate reliable attendance and dependability.
Ability to work flexible schedules, including evenings, weekends, holidays, overtime, and emergency call-in situations as operational needs require.

Nice To Haves

Associate degree in Emergency Medical Services, Healthcare Administration, Public Safety, Business Management, or a related field preferred
Critical care training or certification such as CICP, FP-C, CCP-C, or other recognized advanced transport/critical care credential preferred
ACLS, PALS, ITLS/PHTLS, and other applicable EMS certifications preferred or required based on organizational standards
Minimum of three (3) years of EMS field experience preferred
Previous supervisory, leadership, field training officer (FTO), or shift management experience preferred
Experience coordinating or supervising EMS transport operations strongly preferred
Prior experience in high-volume EMS systems, interfacility transport, or 911 operations preferred
Communications Center or EMS dispatch experience considered a plus
Experience conducting employee evaluations, coaching, mentoring, and performance improvement initiatives preferred

Responsibilities

Directly supervise and oversee all field operations during assigned shifts
Ensure staffing levels, unit deployment, and operational activities meet organizational and regulatory standards
Monitor system status and coordinate with Communications and Operations to ensure efficient resource allocation
Maintain operational readiness, including vehicle status, equipment availability, and personnel preparedness
Respond to system demands and provide real-time decision-making and problem-solving support
Ensure compliance with clinical protocols, company policies, and regulatory requirements
Provide direct patient care when operational needs require field support
Maintain strong working relationships with Communications, Operations, Clinical Services, Fleet, and Administrative departments
Coordinate closely with dispatch to ensure effective system-wide communication and resource management
Promote teamwork, professionalism, and operational consistency across all departments
Support continuous improvement initiatives and system enhancements
Supervise, evaluate, and support field personnel performance during assigned shifts
Provide coaching, mentoring, and leadership development to staff
Actively mentor assigned Assistant Field Supervisors, preparing them for advancement into Lead Supervisor and higher-level operational leadership roles
Deliver constructive feedback and corrective action in accordance with policy
Support onboarding, orientation, and integration of new employees
Participate in training initiatives, continuing education, and staff development activities
Assist with interviews and hiring processes as assigned
Promote accountability, professionalism, and a strong team culture
Conduct field observations and patient care evaluations for quality assurance and compliance
Monitor and ensure accountability of vehicles, equipment, and operational resources
Investigate incidents including complaints, accidents, injuries, and near misses, ensuring proper documentation
Coordinate with support departments regarding supply, equipment, and vehicle needs
Reconcile timecards and verify accuracy of shift documentation
Complete daily operational reports and required administrative documentation
Maintain inventory accountability and medication supply compliance per policy
Ensure all records and reports are accurate, complete, and submitted on time
Maintain confidentiality, professionalism, and ethical conduct at all times
Demonstrate strong leadership, sound judgment, and decision-making in high-pressure situations
Maintain all required certifications, licensure, and continuing education requirements
Promote a safe work environment and support all organizational safety initiatives
Uphold a patient-first, service-driven approach to EMS leadership