EMS Supervisor

Lifecare Ambulance Inc.•Elyria, OH

1d•$65,000 - $72,500•Hybrid

About The Position

The EMS Operations Manager ensures that services are monitored and improved continuously with urgency and accuracy to allow patient care providers to deliver excellent emergency medical care and preventative services in a highly reliable, efficient, and professional manner. Plays a key role in understanding, evaluating, and implementing strategic objectives, organizational key performance indicators, and efficient resource allocation for a complex, innovative, and nationally recognized emergency medical services dispatch system. Leadership skills are essential in ensuring the operations supervisory team and field operations staff are aligned with the company goals, values, and mission.

Requirements

Extensive experience in the field of EMS or public safety, State of Ohio Certified Paramedic required
EMS Systems management, at least 2 years’ experience
One year administration experience in a public or private organization
Business management and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
Monitor/assess performance of self, operations, or organizations to make improvements or take corrective action
Demonstrate excellence in critical thinking, communication, and conflict resolution
Supervision skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor
Standing, walking, sitting, lifting/carrying up to 150lbs unassisted, pushing, pulling, climbing, balancing, kneeling, crouching, reaching
Memorization/concentration, learning/knowledge retention, preparing/analyzing data, use of interfaced communication devices (phones, computers, radios, etc), emotional and behavioral self-regulation, interacting with others, high stress situations
Able to manage dangerous situations, emergency situations, incarcerated individuals, animals, comprehension, organization, and decision-making.

Responsibilities

Support, guide, coach, and counsel EMTs and Paramedics
Plan, direct, and coordinate the work of subordinates
Manage major components of the EMS organization
Oversee and manage operational scheduling for assigned divisions
Serves division or unit heads, or acts as staff specialist responsible for administrative and clinical functions
Optimize staffing levels and scheduling efficiency, working closely with HR for hiring needs
Collaborate with HR on disciplinary issues and provide interview assistance as needed
Address service-related concerns, participate in investigations, and recommend process improvements to enhance efficiency and quality
Assure field personnel have adequate resources throughout operations
Respond to major incidents involving mass casualties and multi-agency operations; operate at those incidents as part of a multi-agency unified command structure
Perform highly specialized tasks such as developing and maintaining education programs, deployment plans, system status management
Promote safety and security measures, making recommendations for improvements and taking immediate action when necessary; manage employee accident/incident reporting
Maintain effective communication with various departments, keeping them informed and up to date on relevant information
Maintain an active and good working relationship with area emergency response departments, fire, law enforcement, and other ancillary services.
Handle protected health information in compliance with HIPAA regulations
Participate actively in companywide events and meetings, demonstrating support for the mission, values, and quality standards
Ensure the EMS system is compliant with local, state, and federal codes
Ensure daily operations have all the resources needed to run smoothly; function partially from an office but still actively participate in field operations as needed and at large scale events
Performs related work as required.
Attends and represents during management meetings
Maintains and keeps current training requirements and certifications of EMS personnel
Monitors scheduling of field operations divisions