EMS Scheduler
About The Position
At Three Rivers Ambulance Authority (TRAA), we know exceptional patient care starts long before an ambulance is dispatched. Behind every successful response is a team of dedicated professionals working together to ensure our crews are where they need to be, when they need to be there. We're looking for an organized, proactive, and people-focused EMS Scheduler who enjoys solving problems, building relationships, and helping others succeed. If you thrive in a fast-paced environment, love creating order out of chaos, and want to be part of an organization known for innovation, teamwork, and employee development, we'd love to meet you. At TRAA, our people are our greatest asset. We work hard, support one another, and celebrate our successes together. We are committed to creating an environment where employees feel valued, respected, and empowered to grow. This isn't just a scheduling position—it's an opportunity to influence employee experience and support the teams who answer the call when our community needs them most. Your work will directly impact employee satisfaction, operational success, and ultimately patient care. If you're looking for meaningful work with an organization that invests in its employees, encourages professional growth, and believes great culture is built by great people, TRAA is the place for you.
Requirements
- High school diploma or GED
- Two years of scheduling, administrative, EMS, healthcare, dispatch, or related experience
- Strong computer skills including Microsoft Office
- Excellent organizational and communication skills
Nice To Haves
- Experience using Ninth Brain
- EMS, healthcare, or public safety scheduling experience
- Knowledge of payroll processes and workforce scheduling
Responsibilities
- Build and maintain employee schedules using Ninth Brain scheduling software.
- Coordinate shift coverage, PTO requests, overtime, and schedule adjustments.
- Monitor staffing levels and proactively resolve scheduling challenges.
- Communicate schedule updates with employees and leadership.
- Maintain accurate scheduling records and assist with payroll support.
- Generate staffing reports and identify scheduling trends.
- Work collaboratively with Operations and Human Resources to support workforce planning.
- Help welcome new employees by coordinating initial scheduling and onboarding needs.
- Support projects that strengthen employee engagement, recognition, and workplace culture.
- Assist in coordinating TRAA's Employee Mentorship Program, helping new employees build connections and succeed.
- Recommend improvements that increase scheduling efficiency and enhance employee experience.
Benefits
- Competitive hourly pay
- Outstanding medical, dental, and vision insurance
- Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Generous Paid Time Off and paid holidays
- 457(b) Retirement Plan with 100% employer match up to 6%
- Employee Assistance Program
- Professional development opportunities
- Leadership development and continuing education
- Wellness and employee engagement activities throughout the year
- A supportive team culture where your ideas are welcomed and your work makes an impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
