EMS Public Safety Dispatcher - Helen Keller - FT
About The Position
Performs dispatch and/or call-taking for emergency and non-emergency medical assistance. The position uses computer-aided dispatch and other computer systems, radio and telephone communications equipment, and maps to identify available units, determine locations, and communicate information to responders and other agencies. The role requires dependable attendance, effective multitasking and time management, and calm, polite, and sympathetic customer service. Employees are expected to demonstrate administrative, communication, and cognitive competencies throughout the workday, including professionalism, teamwork, situational awareness, problem-solving, adaptability, listening, and sound decision-making.
Requirements
- High school diploma or equivalent.
- Successful completion of EMD certification in call taking and/or dispatching medical emergency calls.
- Ability to type a minimum of 35 words per minute.
- Minimum score of 80% on CritiCall (Computerized Critical Skills) pre-employment testing.
Responsibilities
- Dispatch emergency calls to the closest appropriate unit using CAD tools to access system status.
- Monitor radio frequencies to stay apprised of developing situations.
- Operate two-way radios and other communications equipment to relay calls to public safety agencies and medical first responders.
- Read and interpret maps and computer-screen information to determine locations and provide directions.
- Enter, update, and retrieve information from computer systems.
- Relay information and messages to and from emergency sites and notify other individuals or groups as needed.
- Review computer screens and contact field units to determine which units are available for dispatch.
- Operate a computer-based telephone system.
- Maintain reliable attendance and punctuality, manage time, and multitask effectively.
- Provide excellent customer service by remaining calm, polite, and sympathetic.
- Complete tasks on time, accept responsibility, prioritize work, pursue training and development, and observe safety and security procedures.
- Communicate information effectively in writing and orally, work as part of a team, respect diversity, and maintain professionalism.
- Identify and solve problems, assess situations promptly, maintain situational awareness, take initiative, adapt to unexpected events, listen effectively, make sound decisions, and use analytical thinking.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
