Public Safety Dispatcher

RTD

7d • $59,796 - $84,462

About The Position

The Public Safety Dispatcher responds to incoming emergency and non-emergency calls, obtains and disseminates accurate information, and provides information and direction to the public. The role serves as a communication link during emergency situations until they are resolved. The dispatcher provides professional customer service to citizens and emergency responders, dispatches police, security, and other public safety resources, and coordinates police, fire, and EMS responses with local jurisdictions. The position involves using dispatch and communication systems, monitoring district-wide CCTV systems, and maintaining confidentiality in a sensitive, information-rich environment.

Requirements

• High school diploma or GED.
• Ability to accurately type at least 35 words per minute while entering information received by phone, radio, or other audio input.
• Willingness to undergo an extensive background investigation, including records verification, reference checks, psychological and polygraph examinations, and drug screening.
• Ability to retain and accurately recall information; multitask and organize; prioritize and adapt to changing situations; and take appropriate action.
• Ability to perform detailed work accurately, including under stressful conditions, and remain calm and effective during heavy workloads.
• Ability to exercise good judgment, distinguish emergent from non-emergent situations, and obtain and act on information quickly and accurately.
• Ability to work days, evenings, nights, weekends, and holidays to maintain 24-hour coverage, 365 days a year.
• Ability to follow complex verbal and written instructions, policies, and procedures and communicate and understand information consistent with the essential job functions.
• Ability to make sound decisions consistent with the essential responsibilities of the position.
• Ability to speak and hear clearly, with or without reasonable accommodation.
• Ability to obtain and maintain required certifications through the Colorado Bureau of Investigation and the Association of Public Safety Communications Officials.
• Equivalent combinations of education, experience, knowledge, skills, and abilities may be considered.

Nice To Haves

• Experience in military or civilian law enforcement, security, fire, medical services, military, public safety, or transit dispatching.
• Customer service experience, including public-facing work, call center work, complaint resolution, or data entry.
• Strong computer skills.

Responsibilities

• Answer, evaluate, and prioritize incoming telephone calls; obtain complete and accurate information to determine urgency and the need to dispatch emergency response units.
• Use a Computer Aided Dispatch (CAD) system, telephones, multi-channel radio, computer databases, and maps to support call handling and dispatch.
• Dispatch appropriate police and security resources and coordinate fire, ambulance, and other emergency responses.
• Track the status and location of response units and transmit messages and information to them.
• Maintain positive and professional written and verbal communication and provide excellent customer service to citizens and emergency responders.
• Maintain confidentiality for citizens, emergency responders, and employees, and comply with federally mandated rules and regulations for multimodal public transportation.
• Monitor and operate district-wide CCTV systems, switching among properties and cameras to identify illegal, suspicious, or dangerous activity.
• Use CCTV systems to assist in apprehending offenders and observe officer contacts to support officer safety.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED