EMS Public Safety Dispatcher - Helen Keller

HH Health System • Sheffield, AL

4d

About The Position

This position performs dispatching and/or call taking for emergency and non-emergency medical assistance. The dispatcher uses computer and communications systems to assess unit availability, send the closest appropriate unit, relay information, and support communication among emergency sites, public safety agencies, and medical first responders. The role requires effective multitasking, situational awareness, sound decision-making, and calm, polite, and sympathetic customer service.

Requirements

• High school diploma or equivalent.
• Successful completion of EMD certification in call taking and/or dispatching medical emergency calls.
• Ability to type a minimum of 35 words per minute.
• CritiCall (Computerized Critical Skills) pre-employment test score of at least 80%.

Responsibilities

• Dispatch emergency calls to the closest appropriate unit using CAD tools to access system status.
• Monitor radio frequencies to stay apprised of developing situations.
• Operate two-way radios and other communications equipment to relay calls to public safety agencies and medical first responders.
• Read and interpret maps and information on computer screens to identify locations and provide directions.
• Enter, update, and retrieve information from computer systems.
• Relay information and messages to and from emergency sites and other individuals or groups requiring notification.
• Scan computer screens and contact field units to determine which units are available for dispatch.
• Operate a computer-based telephone system.
• Maintain reliable attendance and punctuality.
• Manage time and multitask across required activities.
• Provide excellent customer service by remaining calm, polite, and sympathetic.
• Complete tasks on time, accept responsibility, prioritize activities, and observe safety and security procedures.
• Pursue training and development opportunities and build knowledge and skills.
• Communicate information effectively in writing and orally, work as part of a team, respect diversity, and maintain professionalism.
• Identify and solve problems, assess situations quickly, recognize potential issues, and make sound decisions.
• Maintain situational awareness, listen effectively, adapt to unexpected events, and use analytical thinking without becoming easily distracted.
• Identify opportunities and issues proactively and generate ideas for improving work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED