EMS Partner Services Manager (GA)

RightSite Health • Atlanta, GA

23h • Hybrid

About The Position

RightSite partners with EMS agencies to optimize the use of their resources, specifically crews and units, by leveraging telehealth, ER physicians, and patient navigators. This approach supports real-time clinical decision-making for non-emergent patients, enabling safe redirection to appropriate care levels. The goal is to reduce unnecessary transports, preserve readiness for emergencies, and ultimately improve patient experience, care quality, and EMS capacity. The EMS Partner Services Manager is the primary relationship owner for these EMS partnerships, focusing on their health and effectiveness rather than traditional account management. The role aims to help EMS agencies redirect the appropriate volume of patients without compromising safety, trust, or operations. This involves building durable relationships with EMS leadership, operations teams, dispatch, and field users, demonstrating a deep understanding of EMS workflows and constraints. The position is not quota-carrying; growth is achieved through ensuring partner success post-launch via strong adoption, ongoing optimization, and visible operational value. Collaboration with Sales, Implementation, Clinical Operations, and Leadership is key to ensuring partners can redirect patients appropriately, sustain adoption, and maintain crew availability for emergencies.

Requirements

• Based in Georgia, within reasonable distance to the Atlanta metro area
• Bachelor’s degree or equivalent experience
• 1-3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
• Strong understanding of EMS operations, public-sector environments, and value-based care concepts
• Proven ability to build and maintain long-term, trust-based relationships with public safety stakeholders
• Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
• Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
• Highly organized with strong time-management and follow-through
• Analytical and problem-solving mindset, with the ability to translate data into partner-relevant insights
• Comfortable working cross-functionally with Sales, Implementation, Clinical, and Product teams
• Willingness to travel to partner sites and industry events
• Experience with CRM tools (HubSpot, Salesforce, or similar) preferred

Responsibilities

• Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
• Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
• Partner with Sales as a subject-matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
• Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
• Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real-world conditions.
• Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
• Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
• Plan and lead regular partner check-ins, performance data reviews, and on-site engagements to maintain alignment and trust.
• Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
• Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
• Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
• Stay current on EMS market dynamics, regulatory changes, and public-sector trends that shape partner needs and decision-making.

Benefits

• The opportunity to help build a company from the ground up
• Competitive base salary and incentive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees