EMS Operations Supervisor

MedFleet•Lakeland, FL

4d•Onsite

About The Position

This role provides leadership and guidance to Field Supervisors to ensure the organization's goals and objectives are met. The Operations Supervisor works closely with Logistics to ensure accurate unit assignments and equipment, and coordinates with the Scheduling Supervisor on open shifts and operational changes. This position also involves acting as the Operations Manager in their absence, leading the Operations portion of the New Hire Academy, and ensuring quality measures and company policies are upheld, with a focus on monitoring operational deficiencies. The role requires developing a strong understanding of the company's scheduling and training software, assisting with incident report investigations and follow-ups, managing feedback to employees regarding incident reports, and maintaining logs for PCRs and attendance points. Additionally, the supervisor will assist with the Supervisor Hotline, potentially serve as an on-duty Field Supervisor, participate in Medical Control hotline coverage, assist Dispatchers with call triaging, and keep Administration and Human Resources informed of field changes. The role also supports short- and long-term planning, acts as a backup field provider during high operational volume, works with the Safety Supervisor, and must support and implement all company policies and directives. Other duties as required may also be assigned.

Requirements

Current Florida Paramedic certification
Current BLS & ACLS Certification
Possession of or ability to obtain a valid Florida driver license upon offer of employment.
High School Diploma or GED

Nice To Haves

A.S. Degree in Emergency Medical Technology
Two years working experience as a Paramedic.
National Registry
Critical patient inter-facility transfer experience
Critical Care certification

Responsibilities

Provide Leadership and guidance to the Field Supervisors to maintain the goals and objectives of the organization.
Works with Logistics to make sure that schedule reflects correct unit assignment and equipment.
Coordinates with Scheduling Supervisor on open shifts and works on operational changes with the on-duty Field Supervisor.
Fills in as the Operations Manager when that person is out of the office on vacation, sick or training time.
Coordinates with the Scheduling Supervisor to review all part-time employees that fail to meet the minimum monthly work requirements and issue corrective actions as appropriate.
Attendance at PULSE Meetings both in the morning and the afternoon to provide updates on current operational status.
In the absence of the Operations Manager, leads the Operations portion of the New Hire Academy.
Ensures quality measures on company policies with emphasis on monitoring operational deficiencies.
Obtain a good working knowledge of scheduling system and training software’s utilized by the Company.
Assists with initial reporting and investigation of incident reports (IR’s) placed by employees; closes reports not needing administrative intervention within 48 hours.
Daily review of all Incident Reports submitted by the workforce and assigning them to the correct staff member for investigation and follow up.
Manage feedback to employees that submit Incident Reports.
Monthly reporting number of Incident Reports by type, number closed, and number still open.
Maintains open PCR log and assists Operations Manager with employee contact for completion.
Works with Scheduling Supervisor on attendance points and issues progressive discipline per MedFleet attendance standards.
Assists with Supervisor Hotline in absence of Field Supervisor.
Will be called upon to be the on-duty Field Supervisor in case of sick calls or placement of the on-duty Field Supervisor on a unit.
Participates in Medical Control hotline coverage rotation.
Assists Dispatcher with proper triaging of calls.
Keeps Administration and Human Resources informed of changes or potential changes that are occurring in the field.
Assists the Operations Manager in short- and long-term planning.
Acts as backup field provider during high operational volume to help provide relief for the system.
Works with the Safety Supervisor on maintaining a high safety standard.
Must support, properly interpret, and implement any polices, protocols, standard operating procedures, philosophies, or other directives as set forth by MedFleet and PatientCare EMS.
Performs other such duties as may be required.